Moen Computers & Internet - Recent Questions, Troubleshooting & Support
Leaky faucet
This is generally due to a loose or faulty cartridge. To fix:
1. Turn off water supply valves under sink.
2. Block the sink drain to avoid losing small parts.
3. Remove faucet handle. It is attached by a set screw, an odd size (I actually used a T9 torx screwdriver successfully, even though the set screw is hex head, since I did not have a matching allen key). The set screw is quite far into the handle, ~3cm, through a hole in the bottom of the handle. Depending on your countertop layout, you may have to actually remove the entire faucet from the countertop in order to get access to it, in which case follow the appropriate parts of your faucet installation directions in reverse.
4. Remove dome. It will come off with a gentle turn/pull.
5. Check the tightness of the exposed large hex nut. This is the piece that holds the cartridge in place. If you are lucky, it is just loose, and that's your problem; otherwise you will need a new cartridge.
6. Unscrew that nut, remove. Pull out the cartridge.
7. Replacement cartridges may be found at your local Moen dealer, or may be ordered directly from Moen +1-800-Buy-Moen. Parts are free due to the lifetime warranty. Part #1255 includes the cartridge, cartridge nut, and set screw. The nut must be changed with the cartridge (presumably due to its wear characteristics).
To reassemble:
8. If you have it, place a very small amount of plumber's silicone lubricant on the back of the cartridge, on the rubber seals around the three holes.
9. Assemble in reverse order of disassembly. The cartridge only goes in one way, due to three guiding channels on its perimeter.
Enjoy!
I need to change the 1255 cartridge on a Moen Benton Faucet.
Usually they unscrew. Sometimes if the faucetis in a hardwater zone the mineral deposits build up and make getting the dome off very hard. Use a strap wrench to get a little more grip, this will prevent damage to the finish and allow you to twist harder.
No water
No water, there is a host of problems that can cause this.
1. no water to the faucet
2. Sensor is not working
3. clogged water port
4. Dead battery for sensor
Does the faucet work on manual mode?
If not remove cartridge and check for debris. Flush out faucet before replacing cartridge to make sure water is getting to faucet. Replace cartridge. Check debris screens on pull out handle. There are a number of other things that could be wrong but first try the simple and report back on your findings.
Handle dome keeps coming off
Sounds like the setscrew that holds it on has either worked lose and is missing or is striped and no longer tightens properly. Replace set screw if missing and or replace set screw if the set screw is striped. If the threads are stripped in the faucet body the faucet itself will need to be replaced. This usually does not fall under Moen's warranty guidlines.
HOW TO CONNECT DISH SPRAY
My first question is it a moen factory dish spray hose for that model? If not and it is a universal type it might not work at all on the moen. If it is a true replacement part then check the threads both on the faucet body and on the hose end to make sure they are not damaged or cross threaded. If the original hose was put in and cross threaded the connection on the faucet body the new hose will probably not screw on. If this is a quick disconnect model make sure that the faucet body connection is clean and place a small amount of faucet lube on the hose connection to help with installation. Sometimes what might happen when replacing a quick connect end is the old hose left bits of O-ring in the faucet connection which will not allow the new end to seat properly.
How to remove thet trim on a t6520 bathroom faucet handle?
Most moen handles and trim are secured by an allen set screw located right under the handle by looking at the picture you supplied. Once the set screw is loosened the handle can be removed and then the deck escheon usually screws off. Most of the time you do not need to remove the deck cover to get to the valve cartridge.
Why when washing hands, faucet keeps shutting off.
Motion sensing technology is a great feature but has some limitations. The motion sensing is limited for one main reason if it senses motion to far away from the faucet the faucet would come on when you walk by so the motion sensor is very restrictive in it's distance and angle of sensing. When you first start washing your hands you probably bring them in close to start the faucet but then lower them or bring them further away from the faucet. This in turn takes your movement away from the sensing eye and the sensor stops sensing movement and shuts the faucet off. Try finding out what distances the sensors movement to see where it stops recognizing that there is someone using the faucet. this will give you an idea of where you have to stay when using the faucet to keep it sensing correctly. I know this seems like a loto f work to use something so intelligent but in fact the faucet is very dump and has a limited function pattern.
One thing to also check if the faucet was working fine but then just started to malfunction is that the sensing eye is not dirty, covered in mineral deposits or the lens is not scratch badly. All the above problems can cause the sensor to miss read motion or have trouble sensing motion. Since this is a moen they are usually very good about replacement parts.
Moen troubleshooting
A common problem with kitchen faucets is the o-rings that seal it become dry. Although they are somewhat lubed at the factory when installing them the installed wipes down the area to clean it wiping off the lubricate. At first the faucet works fine but over time the lack of lube causes the o-rings to become sticky. The easiest solution is to pull the faucet apart and purchase some fuacet lube and lube up the o-rings and parts and re-assemble. If for some reason you have hard water this can cause buildup of deposits and in turn dry out the o-rings and make the surfces rough which can cause the same problem you are having. Again disassemble and clen, lube reassemble.
I have moen #3330 shower unit.All is installed but cannot get water to flow. What do I need to do???
First I would check that there is no debris stuck in the valve. In most cases if this is a pressure balanced valve if either the cold or hot water side does not have pressure the valve will not function. When installing the valve was it soldered in? If so was the valve cartridge removed when soldering? Was the valve body flushed after installation before the valve body installed if removed during installation? That model has plastic valve cartridges which are very sensitive to heat and must be removed before soldering.Also the valve body has intergal shut offs make sure that they are turned to the on position for both hot and cold. As I said above being that this is a pressure balanced valve water pressure must be available from both hot and cold. If either hot or cold has less pressure then the other the valve will balance the pressure to be equal, this is to prevent scalding.
11/8/2014 9:25:54 PM •
Moen 3330...
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Answered
on Nov 08, 2014
No water flow
Do you have in line taps that have been shut off while you were installing the taps.? These have to be turned back on to get the water to flow. !
9/30/2014 3:46:05 PM •
Moen 3330...
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Answered
on Sep 30, 2014
How can you remove a 7560w spray head?
- Take out the plug button on the front side of the faucet handle and loosen the set screw with your Allen wrench, then pull off the handle. Remove the domed cap underneath the handle by unscrewing it.
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Take off the entire spout by removing the mounting hardware under the base and lifting the spout up and off the faucet. The hose will be attached underneath the counter. Once you unscrew the connector, the spray head can be removed.
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