Masterbuilt Grilling - Recent Questions, Troubleshooting & Support


Go back to where you purchased the smoker and explain it was refused and see if they have anymore information on where to send your slip . We would not know here

Masterbuilt... | Answered on Jan 03, 2018


I have the same model and drew this schematic after taking it apart to fix another problem. An EAA1 means that the control display unit is getting a bizarre reading from the temperature sensor on the box. Could be a connector problem or a faulty temp sensor. The temperature sensor has a long path through the relay power supply board in the bottom then up to the control display unit. Unfortunately the only place you can easily check is the 5 pin connector directly under the control display unit. Try reseating this connector. The box can be opened up to check everything else but it's a real bear.
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Masterbuilt... | Answered on Jan 01, 2018


Take off the electronic control unit and make sure the probe is still connected (unplugged and check the pins for damage). After reassembling the unit everything should work fine. My guess is that the probe is not properly connected, Once it was properly connected, the actual temperature showed on the display. Hope that helps.

Masterbuilt... | Answered on Dec 23, 2017


Sounds like you've got grease burning in the bottom of the smoker. Take it apart and clean it out.

Masterbuilt... | Answered on Dec 02, 2017


You can test the element by bypassing the thermostat. The element should come on and stay on, probably glowing cherry red. If it will continue to do that for an hour, then you know the element is good.

The problem sounds like a classic thermostat problem. It will come on from cold and up to temperature, but as it drops, the thermostat doesn't click back in because it is stuck open. Its sensitivity is gone, but when it goes cold, the temperature change is big enough to close the circuit.

Masterbuilt... | Answered on Sep 17, 2017


Unless you are in a VERY cold climate, you should be at 100+ degrees within a few minutes- even with all vents open. I know it should go without saying, but make sure the door is closed and latched/ with a good seal around the frame. I would reach out to Masterbuilt for a replacement thermostat/controller module.

Masterbuilt... | Answered on Sep 04, 2017


Try Googling (Masterbuilt)(20072514)(manual) without parens.

Masterbuilt... | Answered on Jul 13, 2017

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