Masterbuilt Grilling - Recent Questions, Troubleshooting & Support


a smoker typically does not run as hot as a grill does you know

Masterbuilt... | Answered on May 30, 2018


Google (Masterbuilt)(20074517)(manual) without parens.

Masterbuilt... | Answered on May 27, 2018


You have to buy new cabinet. Take a look on amazon... here: Amazon com Masterbuilt cabinet. I hope this was helpful. cheers

Masterbuilt... | Answered on Mar 10, 2018


Contact the manufacture

Masterbuilt... | Answered on Feb 09, 2018


Yes the burner needs cleaning . Yellow is lack of air causing soot and co2 . turn off do not use . needs a service and to find out why its sooting

Masterbuilt... | Answered on Jan 17, 2018


Go back to where you purchased the smoker and explain it was refused and see if they have anymore information on where to send your slip . We would not know here

Masterbuilt... | Answered on Jan 03, 2018


I have the same model and drew this schematic after taking it apart to fix another problem. An EAA1 means that the control display unit is getting a bizarre reading from the temperature sensor on the box. Could be a connector problem or a faulty temp sensor. The temperature sensor has a long path through the relay power supply board in the bottom then up to the control display unit. Unfortunately the only place you can easily check is the 5 pin connector directly under the control display unit. Try reseating this connector. The box can be opened up to check everything else but it's a real bear.
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Masterbuilt... | Answered on Jan 01, 2018


Take off the electronic control unit and make sure the probe is still connected (unplugged and check the pins for damage). After reassembling the unit everything should work fine. My guess is that the probe is not properly connected, Once it was properly connected, the actual temperature showed on the display. Hope that helps.

Masterbuilt... | Answered on Dec 23, 2017


Sounds like you've got grease burning in the bottom of the smoker. Take it apart and clean it out.

Masterbuilt... | Answered on Dec 02, 2017

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