LeapFrog Toys - Recent Questions, Troubleshooting & Support


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LeapFrog Leappad... | Answered on May 07, 2019


I do believe there is a pinhole next to the power button or charging port which resets it to factory. Use a paperclip to push the button inside the hole for a few seconds. If it does not have a pinhole, follow this;

You may need to preform a computer reset. In order to do this you must download Leapfrog connect to your computer. Then, put your device in "connection needed mode" by holding down the right D-pad button and the home button while simultaneously turning on the device. Than, plug the LeapPad into the computer and it should begin to sync. Once the LeapPad syncs to the computer, it should boot up normally.

LeapFrog Leappad... | Answered on Apr 26, 2019


I forgot the code for the parent lock how can i reset it

LeapFrog... | Answered on Aug 12, 2018


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LeapFrog Toys | Answered on Aug 10, 2018


How can I reset Leapster GS

LeapFrog... | Answered on Jun 21, 2018


How do I obtain a parent code for my child's leap pad ultra? My child started the ultra before I could set up anything.

LeapFrog... | Answered on Feb 24, 2018


Recommend contacting Leap Frog directly for technical support by clicking here:
Contact Us

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LeapFrog Leap... | Answered on Feb 09, 2018


Contact the website. You can't be the first or only person this has happened to.

LeapFrog Leappad... | Answered on Jan 25, 2018

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