Kenwood Car Audio & Video - Recent Questions, Troubleshooting & Support


I have repaired many of these cd players working at an authorized Kenwood service center for over 17 years.

There are only 2 things you can do as the end user of this unit.

1. Try cleaning the disc's. If the cd has any fingerprints or scratches on the inner most part of the cd, the laser will not be able to read the TOC. It is the first thing the cd player tries to do and if that fails for any reason, the disc can not be played at all.
You can purchase a disc cleaning kit, or you can do what I do. I spray a small amount of windex on the data side of the disc and then clean it with a soft cloth like a bath towel or terry cloth. This works as good or better than the cleaning kits and is much cheaper.

If that does not work you can go to the next step.

2.. Clean the lens of the laser with a cd cleaning disc. They can be purchased at many stores that sell cd players and music cd's.
You put it in the player and let it run about 20 to 30 seconds and then you eject it.

If neither of these things help, you most likely have a bad laser pick up. You will need to take it to an authorized Kenwood service center and you can count on the repair being anywhere from $120 to $175. Depending on the rates and the mark-up of the laser pick up.

This is a very good car stereo, and is probably worth the repair cost, but it does have a 2 year warranty. It is not too old, so it may still be under warranty. If so, the repair is free for you.

I hope this helps you with this problem, and if so, a good rating is always appreciated.

Let me know if you have any other questions about it.


Kenwood eXcelon... | Answered on May 08, 2019


This should be very easy. Kindly take a photo of the harness. Post here and I will help you. Or talk to me at ask@electronics.co.ke

Kenwood Car... | Answered on May 08, 2019


We do not have this firmware.

Kenwood Car... | Answered on May 08, 2019


Is the signal going to the Scosche from the factory HU or a factory amplifier. If from amplifier you will need something like the Audio Control LC-2i that can handle amplified inputs. You may have done damage to the input side of the amp or the LED circuits.

Kenwood Car... | Answered on Apr 28, 2019


What button should I push if I don't have an "auto" button, both on the remote or the head unit? I have a dNx-5140. All help would be appreciated.

Kenwood... | Answered on Apr 27, 2019


Request directly from Kenwood.

Kenwood Car... | Answered on Apr 27, 2019


Probably blown one or both of the 20 amp fuses.

http://manual.kenwood.com/files/B64-1360-00&ved=2ahUKEwj6tJye3ObhAhUkNX0KHSe2C38QFjACegQIBxAC&usg=AOvVaw0RxfGcmdfo50hnTme7xwB0
4_23_2019_5_24_12_pm.jpeg

Kenwood Car... | Answered on Apr 23, 2019


sorry FIXYA never had it

Kenwood Car... | Answered on Apr 21, 2019

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