Kensington Computers & Internet - Recent Questions, Troubleshooting & Support

I don't think the company supports this device with software updates probably not worth your time.

Kensington... | Answered on Aug 16, 2019

i believe i know the answer. i have the kensington pocket hub se 2.0 model: k33141. it seemed to work with the adapter i found in our closet. it is a dve Model : dsa-0131f-05 us 13 and it outputs 5v 2.5a. the adapter has a thin profiile like it would be plugged into a strip. and it has an rf blocker which suggests computer equipment.

Kensington... | Answered on Jun 12, 2019

I found the cause and solution. Dust and debris settle in the up and down roller more so than the side to side roller because of the angle and gravity.

You need to take apart the plastic housing and then dismantle the circuit board to get in and remove dust/debris from the up and down roller area. You will need a magnifying glass and small flash light to really inspect the area. I took a sewing needle and carefully removed all the debris on both sides of this roller. I then blew the area clean with my mouth. You should actually use a compressed air spray from an electronics store. After removing all the debris and air spraying it clean then assemble back to normal the circuit board and housing. Bingo! This solved the problem which is not an electronic problem but a mechanical one.

Kensington 64213... | Answered on Oct 17, 2018

They are much interested unless it is in Warranty. Customer Support in the bottom link.

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    Kensington... | Answered on Aug 22, 2018

    Power on keyboard with 5 seconds button on. Keyboard will start with LED slow two flash mode.
    Go to Device menu and "Add a device". Select Keyboard.
    On the UI keyboard, input "0000" (no enter), and touch "add".
    Then on the physical keyboard, input "0000" + Enter.
    It should make start connecting.
    The UI changes into connecting view. But it already connected.
    You can test with pushing "Windows Key" on the physical keyboard.
    After connected, both LED on keyboard was automatically turned off. It is still working normally.

    Kensington... | Answered on Jul 10, 2018

    First make sure the batteries are fresh. I always suggest fresh new Duracell. Then make sure they are in the right way around. It usually shows a diagram and in 80% of case this is the problem, in the other 15% it is not pairing the mouse and receiver by pressing the button on the base of the mouse. In the final 5% if my maths is right, your mouse is deceased and you need a new one :>)

    Kensington... | Answered on Jan 23, 2018

    Go to settings and check your keyboard settings

    Kensington... | Answered on Jan 17, 2018

    It could be drivers. If you have the original drivers, install them, you can also find from the vendor's site. Vista is kind of out of biz, suggest to upgrade to 7 or 10.

    Kensington 64213... | Answered on Nov 17, 2017

    Hi, You need to install the mouse's dvd-cd that should now work correctly, Remember to uninstall any other mouse operating system & restart you PC before doing this. Please leave me feed back: Malcolm Campbell, Thanks.

    Kensington... | Answered on Nov 11, 2017

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