Kenmore Refrigerators - Page 5 - Recent Questions, Troubleshooting & Support

Make sure there is air flow between the two. The freezer cools the refrig. Make sure there is nothing blocking the vents

Kenmore... | Answered on Mar 03, 2019

check that the drain hole is not blocked,in the freezer compartment,i use a piece of curtain wire to clear it

Kenmore... | Answered on Feb 28, 2019

Take out the ice bucket and check the metal arm and make sure it moves freely. Ice may have gotten stuck.

Kenmore... | Answered on Feb 27, 2019

Hi, newer refrigerators have a small fitting at the end of the drain hose from the freezer. You need to remove the compressor cover,take the fitting off the hose and thro it away. If dust gets into it,it gets clogged and backs up into the freezer and freezes under the drawer. You also have to take off the back panel in the freezer so you can remove the ice that built up and covered over the drain opening. Hope that helps.

Kenmore... | Answered on Feb 23, 2019

Control board d probably damaged from power surge.

Kenmore... | Answered on Feb 19, 2019

Could be a clogged defrost drain

Kenmore... | Answered on Feb 17, 2019

Made by GE. 1-800-GE-CARES

Kenmore... | Answered on Feb 15, 2019

I fixed it. ER FF is "Error Freezer Fan." Once the evaporator fan stops turning for more than 115 seconds, this error message will be displayed. This fridge is poorly designed and is not designed with air gaps or enough air gaps to allow air behind the back panel of the freezer where the fans and condenser coils are located thus causing ice to build up around the fan and it's ability to spin. The evaporator fan helps cirulate the cold air generated by the condenser coils.

The fix is (1) defrost your refrigerator which means you'll loose all your food if you don't have another unit to keep the food in until it's done defrosting or (2) to dismantle the entire freezer by removing all the trays and railing so that you can pull the back panel far enough to get the front end of a hair dryer over the top lip of the panel to melt the ice. My unit had ice build at the top right and left corners behind the panel. I opted for the latter and didn't have to throw any food away.

This is going to be an annual chore if I want to keep this refrigerator. We should all ban together and call for a recall.

Kenmore 73502 /... | Answered on Feb 08, 2019

It’s manufactured by Frigidaire. They can most likely tell you.

Kenmore... | Answered on Feb 07, 2019

Did you replace every thermostats in the fridge? At minimum there is 2 once for the freezer and 1 for the fridge. It could also be an issue on the power board thats killing you control boards. Idk but it would be smart to build the unit so that even with a temperature sensor failure it would operate on a time base operation rather then constant ruin which is never advise so its best to assume that you have a power problem somewhere. Good Luck

Kenmore... | Answered on Jan 31, 2019

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