Jenn-Air Grilling - Recent Questions, Troubleshooting & Support


They should just pull off. They may seat tight and may need some wd40 to lubricate them.

Jenn-Air... | Answered on Mar 05, 2017


Yes you can buy a kit just google make and model then you should be able to find a kit.

Jenn-Air... | Answered on Aug 03, 2016


First, remove the grill grates, then the flame tamers to access the burners. As you face the grill, carefully lift up the end of the burner farthest from you (It may or may not have a cotter pin holding it in. If it does, remove the cotter pin with a pair of needle nose pliers). As you lift it up, it should pull away from the burner orifice (inside the control panel). And that's all there is to it.To reinstall the burner, do everything in reverse. But, there is no need to replace the cotter pin. It was there for shipping purposes.

Hope this helped you. Please let me know. Happy Grilling!!

Jenn-Air... | Answered on Jul 30, 2015


I apologize I've not logged in for some time and do not know what "everyone else" has had issues with.
I can tell you as a grill repair company we get 4-5 calls every week from clients complaining of poor flames, poor heat. The problem has a very simple solution and the problem is not the burners or other parts and (almost never) the regulator.
There are 3 safety features in an LP cylinder. One is a check valve that gauges pressure leaving the tank. This is a swing-arm pressed up by escaping LP. When the gas fills the manifold and gas line (because the BBQ valves all Must Be Off when the cylinder is turned on) the pressure pushes this swing-arm back into position.
The problem usually occurs with newly filled tanks because with the tank full and the OPD float displacing liquid pressure the gas "hits" the check valve swing-arm too hard so instead of registering the pressure leaving the tank the swing-arm is pressed too far and the back-pressure does not reseat it correctly.
The mechanics of the tank are designed to read higher pressure leaving and lower pressure returning as a leak and shuts-down. We still get some flow because of the OPD pushing but the tank will not allow gas flow at the necessary BTU's.
Reset: Turn off everything on the BBQ and the LP cylinder. Disconnect the cylinder and turn the BBQ valves all to "high".
Wait 5 minutes.
Turn everything off again -- and be sure every valve is completely off so no pressure is released.
Reattach the LP cylinder to the regulator and turn the tank on -- very, vert slow for the first full rotation so the gas pressure leaks through slow and cannot "hit" the check valve too hard.
Once the cylinder os all the way on light the BBQ and it will be fine.

Please let us know how it goes.
If I had one dollar for every time someone contacted us to buy burners, regulator, etc only to fix their BBQ while on the telephone with us ... I would retire!

Jenn-Air... | Answered on Feb 10, 2014


If there is no gas check the tank, If the tank is fine look at the regulator. It has to be flat, because of a valve inside. This is a safety device incase of tipover.

Jenn-Air... | Answered on Dec 27, 2012


Full tank(s) no gas to grates???

Jenn-Air... | Answered on Oct 05, 2012

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