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Most common fault with vacuum cleaners is an internal break in the power cord. This is followed by switch problems and then the internal thermal fuse or breaker.

The answer is to partially dismantle and check the circuit with a multimeter.

Power cords usually fail close to either end so taking a chance and shortening it by a foot or two and fitting a new plug could pay off.

Hoover Vacuums | Answered on Aug 11, 2018


Check the hose where it attaches inside the machine. They often get cracks which leak when using the tool.

Hoover Vacuums | Answered on Aug 11, 2018


Any vacuum cleaner repair and sales shop would be able to supply the parts.

Hoover Vacuums | Answered on Aug 03, 2018


The easiest thing to do is just unplug it for a few min's

Hoover Washing... | Answered on Aug 02, 2018


Greetings from GoVacuum,

The Hoover SteamVac's are notorious for this exact problem. There are several things that can be causing this probelm.

First, what you'll need to do is take the brush block out of the machine. To do this there are 4 clips on the brush block. You will need to turn the machine upside down, and pull down on the brush block to where it won't pull out any farther. There are 4 clips, 2 on top, and 2 on the rear of the brushes. (See picture I have circled one of the clips in red). Simply press these clips at the same time, and pull the brush block out of the machine. I'd say that 60% of the time that I see this problem, the main issue is that the brushes just need to be cleaned. If you have pets in the home, a lot of the time the pet hair will just be lodged inside the brushes, will prevent them from spinning. Use a pressurized water hose with spray nozzle is ideal) and spray each brush with water to dislodge any pet hair. You should be able to get these brushes spinning when you spray them. Spray each brush until the brushes are spinning pretty fast. Re-insert the brushes into the machine, and test to see if the cleaning has fixed your problem. If the cleaning still fails to fix the problem, take the brushes back out of the machine.

One you have the brushes out of the machine, the first thing you should look at the brush stem that goes into the turbine inside the machine. This is the green pole pictured in middle of the brush block. Examine this pole to determine if the top of it has broken off. It should exactly how the picture shows it. Make sure that the plastic has not broken.

If the pole has broken, you will simply need to replace the brush block. If the pole is not damaged, the next thing to try is to turn the machine on while you have the brushes out. Look inside the machine, where the pole goes into the turbine (also important, make sure the switch for the brushes is turned to "Rotating Brush Speed Hi), this female receptacle should spin when the machine is turned on. It is important the try this when the foot pedal is released, and the handle down, and not in the upright position, as there is an internal switch that shuts the brushes off when the machine is in the upright position.

If you notice that the female receptacle where the brush pole is inserted is spinning, then your turbine is fine. If this part is not spinning, then most likely you will need to replace your turbine.

I hope this helps you with your problem. If not, please feel free to request a repair clarification and I'd be happy to walk you through the diagnosing. I also can provide you with a blown up parts schematic to your machine, please just get the model number off the back of the machine and provide, and provide me with the full model number. I would be happy to provide any technical support you need, just request a clarification on the repair.



Chris Jones
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Hoover SteamVac... | Answered on Jul 28, 2018


You can clean them with household units but even professionals have trouble with berber carpet because of its tight weave and usual inlaid patterns. Dry carpet cleaning between professional cleanings will help keep carpet looking new without staining. My suggestion is to use a dry carpet cleaning machine and then have a professional come in with hot water extract as often as every year depending on traffic. I sell the SEBO DUO machine you can see by clicking the link provided.
http://vacuummedic.com/product.php?id=511

Hoover SteamVac... | Answered on Jul 27, 2018


Chris Jones I tried your suggestions and the cable seems to be moving fine.. in my Case it seems to be just the wheels on the bottom of the vacuum as if they are jammed but I dont see anything.. I cant even spin them by hand (I'm assuming I should be able to lol).. I know I really need to clean the bottom of it but I dont see anything jamming the wheels up
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Hoover U6437-900... | Answered on Jul 24, 2018

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