Dyson Vacuums - Page 8 - Recent Questions, Troubleshooting & Support


The filters are probably not allowing enough airflow

Dyson Vacuums | Answered on Sep 27, 2017


Hi there, it's Jack at Dyson.

I'm sorry to hear you feel your DC40 has too much suction. This sounds unusual, and in order to help you resolve things we would need to take some further details about your machine, and the particular flooring type you're having difficulty with.

When you have your machine to hand, please call us directly so we can talk you through some simple troubleshooting checks to make sure everything is correct with your DC40. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Dyson DC40... | Answered on Sep 25, 2017


There are too many things that could cause this to be able to diagnose without a thorough inspection. Take it to your local repair facility.

Dyson Vacuums | Answered on Sep 24, 2017


There has to be something worn, broken or clogged somewhere. There are way to many moving parts to be able to be diagnose your problem without physically examining and moving everything to determine which one or more areas could be causing your problem. If you can't determine the source of the problem take it to your local Dyson repair facility to diagnose the problem.

Dyson Vacuums | Answered on Sep 24, 2017


It fits into a little slot in the motor compartment, when the handler is reclined it activates the switch to supply power to the brush roll motor.

Dyson Vacuums | Answered on Sep 24, 2017


It is most likely the switch that needs replaced

Dyson Vacuums | Answered on Sep 22, 2017


There are different things that may cause this, you will need to inspect closely as you move the ball back and forth to see where it is hitting something. Start by making sure the exhaust filter is seated properly.

Dyson Vacuums | Answered on Sep 22, 2017


If suction is not what it was, check all of your hoses and connections for vacuum leaks. And the beater roll should always be turning - check out the belt for slippage.

Dyson DC17... | Answered on Sep 22, 2017


There are adjustments to raise and lower the unit depending on use with rugs and hard floors. Makes a big difference.

Dyson Vacuums | Answered on Sep 22, 2017


check for clogs here a video on ehat to check aplies for all ;) check on youtube

Dyson DC18 all... | Answered on Sep 22, 2017


This is a guess but I have experienced it on other vacuum cleaners I have owned.

Check the hose that connects the at the base for breaks. Not just the easy to disconnect one connected to the wand, the one that goes into the head, if you are sure there are no blocks I can only imagine this being a possibility

dyson does offer a 5 year warranty if you have not past this age it might be worth sending out.
Stinks having issues with such expensive devices.

Dyson DC25 All... | Answered on Sep 21, 2017


The filter is probably restricting the airflow. Try replacing it.

Dyson Vacuums | Answered on Sep 20, 2017


An issue with the battery may lead to the charger not detecting, nor attempting to charge the battery. I've solved this in the past by leaving things on charge for an extended period of time (sometimes days at a time, but with frequent checks that it's not getting too hot), but your mileage may vary.

Worst case scenario, you may need a new battery or a new charger. You can buy cheap replacement chargers from China for under 10 dollars, but a battery may set you back more. I suggest buying a genuine Dyson battery if you can; a charger isn't as important to remain genuine.

Definitely look into whether you're still covered by warranty, as I know Dyson offer some pretty hefty after sales support these days (some 5+ years). If you are, give them a call and see if they can help.

Dyson Vacuums | Answered on Sep 19, 2017

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