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Dyson Recent Questions, Troubleshooting Help & Support

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It would be best to call the Dyson Co. directly as any attempt to remove a jammed part could make the unit unusable. If in Warranty, you may get a replacement.

Dyson Vacuums | Answered on Mar 05, 2017


Hi Christy, it's Jack at Dyson.

If your Dyson V6 cordless vacuum is pulsing on and off, this will be due to something preventing airflow from passing through the machine. Once you've checked the floor tool and wand for any blockages, the next thing to check is the bin inlet, as well as the bin inlet flap. It's possible some debris could be jamming the inlet flap shut. I've made you a quick video to help you with some further troubleshooting, and I'm confident this will get your V6 up and running again.

You can view your video here: https://www.youtube.com/watch?v=PYM8P7x7HbI

I hope this helps, but if you need some further assistance after you've given this a try, please contact the Dyson Customer Helpline directly by calling 1-866-693-9766 (US), 1-877-397-6622 (CA), or 0800 298 0298 (UK). We'll be happy to help further.

Dyson DC17... | Answered on Mar 05, 2017


It's just dirty is all. If you vacuum some liquid, and it happens, then the fine dust Dyson is famous for picking up, can turn to gunk. I have put my tools in the dishwasher (top shelf). It takes time for the soap to work it's magic and dishwasher machines take their time to gently but persistently peel off stuck on gunk. Ya gotta clean the cleaner. You should rince you're filter as often as you clean your toilet. Your machine will last much longer and stay quiet

Dyson Vacuums | Answered on Mar 05, 2017


Hi my Dyson v6 is not charging it shows a blue light when we put it on the charger but in a few minutes the light goes off please help

Dyson DC44... | Answered on Mar 01, 2017


I called Dyson because I had a similar problem. When I pushed the red button down on my dc25, but it would not stay down. The vacuum would turn on when the button was pushed down, but of course when I let go of it the vacuum would shut off. The helpful telephone tech. Recognized the symptom right away and told me to push down on the button fully and let It flick up like a lighter. I about fell off my chair when that worked right away! Anyway for what it's worth, she said sometimes the mechanism in the buttons gets consnarlitated (my tern, not hers!) and this resets the spring...

Dyson Vacuums | Answered on Mar 01, 2017

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