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Hold handle backwards at 30 to 45 degree angle and press front edge of base with foot, there are two indents for foot, 1 on each side. You need to make sure that the hose moves forward so that it will collect from the brush. Hope this helps

Dyson DC17... | Answered on Feb 13, 2017


Hello, this is Ava with Think Crucial.

You may register your Dyson cleaner with the link provided belowL

https://www.dysoncanada.ca/en-CA/product-registration/select-product.aspx

I also suggest getting in touch with Dyson support in case you are not able to successfully register your cleaner. Their phone number is 1-877-397-6622 and email address is service@dysoncanada.ca

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson Vacuums | Answered on Feb 12, 2017


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.


You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC27... | Answered on Feb 12, 2017


Contact Dyson. FixYa does not make or sell vacuum parts.
About Us FixYa

Dyson Vacuums | Answered on Feb 11, 2017


Warranty time. Contact DYSON to get an RMA or another service option.

Dyson Vacuums | Answered on Feb 10, 2017


Yes that's a nappy carpet verses long brushes, plus awesome suction. If you have a trigger to relieve suction a bit you will just have to nurse it. One direction of nap is always easier than the other. Eventually your Dyson will suck yourcarpet up, making it thinner, and the engine will tire and those long brushes will wear down and it will be just right

Dyson Vacuums | Answered on Feb 10, 2017


Check for a clothes peg at the motor iintake port. They can get that far then jam at the curve so tight youll wonder how you missed it. It will drastically reduce suction yet not cause a clog , and you can't see it

Dyson DC41... | Answered on Feb 10, 2017


If it is like my dyson big ball type model the switch wears out . I had to pull it apart with special Torx screw drivers I got from dyson and then replaced the switch.

Dyson Vacuums | Answered on Feb 09, 2017

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