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Dyson Recent Questions, Troubleshooting Help & Support

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Telephone Dyson help line. If less than 2years old it is probably under warranty.

Dyson Vacuums | Answered on Jun 03, 2018

The red step-on release is damaged/defective.

Dyson Vacuums | Answered on May 29, 2018

It is not made for plush carpets. You may need a vacuum with adjustable height

Dyson Vacuums | Answered on May 28, 2018

Make sure the filters are not causing a restriction in airflow.

Dyson Vacuums | Answered on May 26, 2018

There is a short tube at the bottom and the changeover valve that switches from tools to the floor when you pull the handle back into vacuuming mode. Make sure the valve is switching back and forth smoothly and properly.

Dyson Vacuums | Answered on May 26, 2018

If it overheated it will come back on after it cools down. Overheating can be caused by filters being restricted. They can look ok but still be restricted. Both filters should be cleaned frequently and replaced every couple years. Failure to clean and replace filters can lead to premature motor failure.
If it didn't overheat you may have an electrical problem, a bad motor, cord, wire, switch, connection, etc. in which you will have to test for proper voltage from the plug and cord to the motor to try to find the problem(s).

Dyson Vacuums | Answered on May 26, 2018

You will probably have to replace the filter.

Dyson Vacuums | Answered on May 23, 2018

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Dyson Vacuums | Answered on May 23, 2018

Return it to Dyson under its 2 year warranty.

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Dyson Washing... | Answered on May 23, 2018

If you have a pet, the filter may have to be discarded rather than washed.

Dyson Vacuums | Answered on May 22, 2018

Pull the wand out to remove the screws from the back holding the switch cover, then release the tabs holding the switch cover to remove it to gain access to the main and brushroll switch. There is also a switch down in the ball that activates when the handle is reclined into the vacuuming position.

Dyson Vacuums | Answered on May 21, 2018

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