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Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller is not working properly. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC44... | Answered on Mar 12, 2017


Hello, this is Ava with Think Crucial.

You may watch our video tutorial below on how you can change the brush roller of your Dyson vacuum.


You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC07... | Answered on Mar 12, 2017


Hello, this is Ava with Think Crucial.

You may watch our video tutorial below on how to change the brush roller for your Dyson DC17.



You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC17... | Answered on Mar 12, 2017


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller is not working properly. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC14... | Answered on Mar 12, 2017


Hello, this is Ava with Think Crucial.

If your vacuum doesn't turn on, make sure that plug is fully inserted into a fully functional electronic outlet. If it still not turning on after verifying this, it could be that the power switch is malfunctioning. You may need to replace the power switch by opening up the handle of your vacuum. I suggest to refer to your manual on how to replace the power cord or contact Dyson for troubleshooting steps. 1-844-679-1647

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC14 All... | Answered on Mar 12, 2017


We've had our DC41 for 4 months now and suddenly noticed no suction at the base as well. Base motor works fine.Thought I'd take one last look before sending in for repair. At the base of the attachment hose near the motor is a small red tab. I depressed it and pulled the entire hose off the motor. Sure enough inside was a eyeliner pencil our daughter had unknowingly vacuumed up. I couldn't see it just peering the length of the hose. Even with a flashlight. You don't see mention of the small red tab but it allows you to see close up rather than peering down the hose if something is lodged near the motor. Apparently this pencil prevented the internal hardware to switch from wand to base suction when the handle is reclined in floor vacuum mode. These vacuums have strong suction and they will pull up the oddest things! Hope this helps!!

Dyson Dc 41 Ball | Answered on Mar 10, 2017


If the brush bar motor is running try putting on a new belt. If the motor is not running it may be the main switch, the switch that activates when you recline the handle, the motor itself or a loose wire or connector somewhere. Check the connection between the vacuum and the power head. If power isn't transferred properly the motor will not run.
You have to closely check all these areas to find the problem.

Dyson DC25... | Answered on Mar 10, 2017


I can't be specific because you did not state your model number. Some models have one or two belts which may be broken or stretched. Some models have a separate motor just for the brushroll, in those models it could be a bad switch or switches, faulty or loose wire or it could be the motor. Some models have idler pulleys which may be defective.
An all models it could be a siezed or restricted brush roll. One or more of the listed issues could be causing your problem. You will have to inspect and test to find out what is wrong.

Dyson Vacuums | Answered on Mar 10, 2017


Contact Dyson.

Dyson Vacuums | Answered on Mar 08, 2017


Pull the metal tube out and feed the flexible tube up it. Also make sure the connector at the bottom is fully locked into place.

Dyson Vacuums | Answered on Mar 08, 2017


It may be an electrical problem getting power to the power head. You will have to figure out why it is not getting power

Dyson Dc23... | Answered on Mar 07, 2017


It's possible something is stuck in the wand if it won't pull out. I've seen a paper clip wedged in there cause that.

Dyson Vacuums | Answered on Mar 07, 2017

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