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Hello, Reuben -

You will need to contact the seller of the refurbished Dyson vacuum cleaner. Only you know that.

Make sure you have the receipt or order confirmation for the vacuum cleaner.

Dyson Vacuums | Answered on Dec 27, 2017


To remove the ball shell on that side you will need to turn the small round center cap counter clockwise. I usually stick two small Torx screwdrivers into two of the holes to give some leverage to turn the cap. Stick a flathead screwdriver in one of the slots of the nut holding the ball shell on to twist to remove the nut. Try to determine what is causing the resistance to the ball shell moving freely.

Dyson Vacuums | Answered on Dec 27, 2017


If the battery doesn't recharge, the charger may have failed.

Dyson DC35... | Answered on Dec 26, 2017


You may need new belts. Belts lose elasticity from being stretched. The clutch must be removed and disassembled to change the belts. It's easier to replace the clutch. The belts will be tight and It's difficult without a special tool. While you have the brushroll out pull the shaft out of the center and clean hair and debris from it or replace brushroll if worn or frayed.

Dyson DC07... | Answered on Dec 23, 2017


There could be a lot of things that are causing this. I don't see where the battery is removable. It is a lithium ion battery and it may be suffering from broken connections or broken regulator. It could also be that the wire connections to the switch or the motor came loose. The brushes in the motor might be damaged. You may have to send it back for service. It would not be covered by warranty due to physical damage.

Dyson Vacuums | Answered on Dec 22, 2017

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