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Dyson Recent Questions, Troubleshooting Help & Support

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Battery issue.

Dyson Vacuums | Answered on Oct 08, 2018

Hi Yvonne, A flashing blue indicates that the battery is charging. No light indicates the battery is fully charged. A flashing red light indicates that there is a fault,

Dyson Vacuums | Answered on Oct 08, 2018

all battery vacs work on the same principle
so you have to clean out the hose behind the brush right up to the canister.
Hoover air stick has the same problem so they changed the head so that a removable section can be taken out the hose pulled up and a bottle brush can be used to clean out the hose to the canister and behind the brush
You will have to clean out behind the brush up to the canister to fix the problem

Dyson Vacuums | Answered on Oct 04, 2018

Does my dc14 have a brushbar control?..there is nothing I can see that I can do?..it won't hoover my new long pile rug?...please help

Dyson DC14... | Answered on Oct 03, 2018

Hello, it looks like you need to remove the containter to get the red clip. Push the clip back as you pull the hose up and out. I hope this helps!

Dyson Vacuums | Answered on Oct 02, 2018

It sounds like the filter is blocked

Dyson Vacuums | Answered on Oct 02, 2018

if you are talking about the button right next to the dirt bin then the oly option is to replace the entire bin what model of cordless dyson do you have

Dyson Vacuums | Answered on Oct 02, 2018

Hi i would guess if you have checked the belt and this is not broken it will be the Clutch that has gone see link below

Dyson Vacuums | Answered on Oct 02, 2018

hi Donna.
Complete removal of pet hair from the home is a quandary many pet owners face. The Dyson Animal series vacuums use centrifugal force to remove animal hair from carpets, floors, curtains and upholstery. The high-powered vacuum is bagless, allowing you to extract pet hair from surfaces without worrying about running out of vacuum bags. As your Dyson Animal vacuum is exposed to pet hair and dander, a smell can develop. Similar to other small appliances, a vacuum needs periodic cleaning to keep it looking and smelling clean. When you use basic cleaning and deodorizing techniques, you can get the smell out of your Dyson Animal vacuum.

Step 1

Remove the bagless receptacle for pet hair according to the directions provided for your Dyson Animal vacuum. Hold the receptacle upside down inside a trash bag and tap the bottom to remove pet hair and dirt.

Step 2

Mix 1/2 tsp. of dishwashing detergent with 1/2 gallon of warm water in a bucket. Dip a clean cloth into the soap solution and wring it out.

Step 3

Wash the inside and outside of the receptacle with the cloth to remove dirt and dander that cause odor. Rinse the receptacle with a cloth dampened with water. Dry it thoroughly with another cloth.

Step 4

Remove the HEPA filter from your Dyson Animal vacuum. Pick visible clumps of pet hair off the filter and discard them. Flush the filter with cool water to wash out dirt and hair. Rinse the filter until the water runs clean. Gently squeeze the filter and allow it to air-dry for up to 12 hours to ensure it dries completely.

Step 5

Moisten a cloth with undiluted vinegar. Wipe off the exterior of the vacuum with the vinegar. Deodorize the receptacle and interior areas, where the bagless receptacle and filter go, by wiping them with the vinegar-moistened cloth. Dry the vacuum with a clean cloth.

Step 6

Place two drops of vanilla extract on a cotton ball. Drop the cotton ball into the receptacle before securing it to the vacuum to prevent odor from building up. Vanilla extract is an effective natural odor absorber.

hope this helps you out.

Dyson DC17... | Answered on Sep 30, 2018

Inspect closely while spinning the ball looking for a rubbing or restriction. Look for a crack or debris that could be causing it. Remove the ball shell to inspect it looking for cracks, check the bearing and the area the ball shell connects to the vacuum to try to find the cause.

Dyson DC25... | Answered on Sep 29, 2018

Sorry to hear about your problem. Leaving it plugged in all the time does not allow the batter to discharge to a low level for recharging. The battery develops a memory and will not function well. Recharging the battery after using it is better for longer battery life. Please review the instruction manual and follow the manufacturer's recommendations.

Dyson Vacuums | Answered on Sep 27, 2018

The internal filter cartridge is clogged up. Remove it and give it a thorough, gentle hand wash. Allow it to dry out completely and reinstall it. If it's beyond washing, find a replacement on ebay.

Dyson Vacuums | Answered on Sep 25, 2018

Hi there, it's Jack at Dyson.

I'm sorry to hear you feel your DC40 has too much suction. This sounds unusual, and in order to help you resolve things we would need to take some further details about your machine, and the particular flooring type you're having difficulty with.

When you have your machine to hand, please call us directly so we can talk you through some simple troubleshooting checks to make sure everything is correct with your DC40. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Dyson DC40... | Answered on Sep 24, 2018

Hi Helen, it's Jack at Dyson.

If your DC41 is hard to push, it's possible there may be damage to one of the soleplate rollers on the underside of your machine's cleaner head. This could cause it to seal more closely with certain floor types than intended, in turn making the machine harder to push.

With the vacuum switched off and unplugged, check the underside of the cleaner head for any jammed or damaged rollers, including the large central roller in the black section in the middle of the rotating brush bar. In normal use, all of the rollers should be able to rotate freely.

If you do find any damage, just give our experts a call so we can provide further assistance. If a replacement part is needed we can confirm whether this is covered under your Dyson guarantee. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC41 | Answered on Sep 24, 2018

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