Dyson Heating & Cooling - Recent Questions, Troubleshooting & Support

Hi there, it's Jack at Dyson. If your AM04 is displaying the F3 error code, I would encourage you to contact us directly so we can take some further details. When you have your machine to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We can take you through some simple troubleshooting checks, and if a repair or replacement is needed, we can confirm if this is covered under our 2-year warranty. We'll look forward to speaking with you.

S Adams, return for refund or replacement, sound like plastic gear inside could be damaged or loose. Check the attached links,instruction and guides, Good luck "I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info." https://www.dyson.co.uk/support/am09/am09-white-nickel/my-machine-is-not-working/my-machine-is-not-oscillating https://www.dyson.com/support/am0112/am01-desk-fan-12-silver-iron/diagnosis-root-menu/my-machine-is-not-oscillating-am01 Dyson AM 02 Fan not working oscillating feature is broken http://www.dysoncanada.ca/en-CA/support.aspx

E4 and E5 codes explained finally! E4 means motor is not spinning right, or reaching correct RPMs. E5 means heater in not working right. I will provide more detains next.I had an AM05 which stopped working and it was showing E4 fault code and power light was blinking red. Occasionally as I turned it on motor would spin up for a second and then stop and fault code would display. Most of the time motor did not move. WARNING! I am an electrical engineer and have fixed countless things in my life, and I can say, taking this unit apart and putting it back together was very difficult. Do it at your own risk and of course, MAKE SURE POWER IS REMOVED WHEN WORKING ON IT.First, remove the base ring and remove big screw in the middle. Next, disconnect the plastic white ring connected to the oscillating motor drive shaft. This requires removal of a C-Clip. (don't lose it, as it's likely to fly when being removed). Now pry apart the bottom section from the rest. Be careful as there are connecting wires all still there. Next, tilt the fan forward all the way and that will expose 4 screws in the rear, and when tilted the other was, two screws in the front. Remove them all. Now, disconnect connectors and start separating parts. Here are a couple of pictures I had taken.Of the two identical 6 or 7 pin connectors one has all red wires and the other is multicolor. When I disconnected the red one, the fault code went to E5. The red one goes to another board that has the heater circuit, so I deducted that E5 means either connections to the heater are bad, or heater is bad. I reconnected the red one and E4 came back. I disconnected the multicolor one and nothing happened, which told me the problem is there. I traced the wires and they were all going to the motor, which is further up the assembly. Getting to it was a real pain. To free the multicolor cable, you have to separate two rubber seals that allow the wires to move through an opening. If you can manage this, you can slowly get to the motor. When I turned the impeller I noticed that it was dragging, which explained the E4 code. When I turned it upside down motor spun freely and the fault code went away. So, I knew I had to fix the dragging problem, which was easy. Then putting it back together was a real pain. I recommend taking lots of pictures to remember what came from where. NOTE: There is thermal grease inter a metal heat sink. Make sure you don't wipe it off. It's essential, or heater semiconductors will overheat and fail. Also, MAKE SURE WIRES AT THE BOTTOM SECTION NEAR THE SWIVEL MECHANISM ARE DRESSED AS THEY WORE ORIGINALLY! Otherwise, they will rub and cam cause a fire. As you probably already know, there was a recall on these.Anyway, hope this helps people. I have gotten so many great tips off the internet, I figured I had to contribute some as well.God Bless.

Hi Garry, it's Jack at Dyson. You can download a User guide for the AM09 Hot + Cool fan heater directly from our website: http://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/fan/AM09_Manual.pdf You can also find online support for your machine here: http://www.dyson.co.uk/support/am09/am09-black-iron I hope this helps. If you'd like any further advice you're welcome to contact the Dyson Customer Helpline directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Nigan, it's Jack at Dyson. If your Dyson Hot + Cool fan heater is displaying an E8 error code, you may need to reset your machine. To do this, just switch off and unplug your machine from the outlet for at least 30 seconds. Once you've done this, plug the machine back in and test it - the error code should have cleared. If you're unable to reset your machine, please contact the Dyson Customer Helpline directly so we can provide further assistance. If a repair or a replacement part is needed, we can confirm if this is covered under your Dyson warranty. When you have your machine easily to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson. If your Dyson Hot + Cool heater is displaying an E7 error code, we will need to take some further details via our Helpline to resolve this for you. When you have your machine to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide assistance. We'll look forward to speaking with you.

Hi there, it's Jack at Dyson. The Dyson AM05 Hot + Cool heater is suitable for small, medium and large rooms of up to 30 square feet. Dyson Air Multiplier technology draws in and amplifies ambient air to projects the heat further, warming the whole room quickly and evenly. And in the summer, it cools you with uninterrupted high velocity airflow. I hope this answers your question, but if you'd like further information please visit http://www.dyson.com or give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

I suspect that the microprocessor detected an overheat fault and is keeping it in E8 mode to prevent fire. The code needs to be cleared somehow. If it has some buttons on the front then try holding one whilst plugging it in. This may reset it. The reset will be something along those lines. Don't open it because if you can't fix it that way you need to take it back to the shop.

read manufacturingbookto check fuses

Hi there, it's Jack at Dyson. To run your Dyson Hot + Cool heater on fan mode, you need to turn the target temperature down to 0 degrees using either the remote, or the controls on the base. The target temperature is shown on the LED display on the front of the heater. When fan mode is activated the light around the on/off button will turn from red to blue. I hope this helps, but if you'd like any further advice you're welcome to contact our experts 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson. If you've returned your AM04 or AM05 heater to us for the engineering fix following the recent voluntary recall, we'll have it back with you as soon as we're able to. Our aim is to retrieve, fix, clean and return all affected heaters as quickly and painlessly as possible - this is free for all affected Dyson owners. If you'd like to get in touch to discuss your concerns, please visit http://www.dysonrecall.com

Hi there, it's Jack at Dyson. Our aim throughout the recent voluntary recall has been to retrieve, fix, clean and return all affected AM04 and AM05 heaters. This is free of charge to affected Dyson owners. Our engineers have developed a fix, and we're also reissuing the 2-year warranty as a mark of our confidence in our technology. If you have additional concerns you're welcome to get in touch: http://www.dysonrecall.com

Hi there, it's Jack at Dyson. It sounds like your heater is shutting off because the ambient temperature is higher than or equal to the target temperature you've chosen (shown on the LED display on the front of the machine): The heater's intelligent thermostat is engineered to turn the machine on only when needed when the ambient room temperature drops below the target temperature. However, we're happy to help you make sure your heater is working as intended. Please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there Frank, it's Jack at Dyson. I'm not sure from your question if your AM05 isn't running at all, or if it's displaying an error code. However, there are a couple of quick troubleshooting steps you can try. If your machine is displaying an error code, we'd recommend unplugging it for the wall socket for 30 seconds before testing it again. This should reset the machine. However, if your AM05's LED display lights up as normal, it may not be coming on because the thermostat's target temperature is set lower than the current ambient temperature. Try raising the target temperature degree by degree using the remote or the controls on the base. You should find it will come on once you've set it to heat the room to a higher than ambient temperature. The Getting started guide I've attached may help, but if you'd like any additional advice from our experts you can reach us on 1-866-693-9766 (US), 0800 298 0298 (UK), 1-877-397-6622 (CA).

Hi Seaye, it's Jack at Dyson. Dyson appliances are engineered for use within the countries they're sold in, and we do strongly advise against importing a Dyson machine from one country for use in another. As you've mentioned, this can void the warranty, and a machine made for use in another country will not meet local legislation in Australia. Additionally, we're unable to guarantee that we'd have facilities available locally to support the machine with spares or servicing in the event of a breakdown. The Dyson Australia Support team will be best placed to help further with your enquiry, and I would encourage you to call them directly on 1800 239 766, or to email them at [email protected] Someone will be in touch as soon as possible to discuss your concerns.