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Dyson Recent Questions, Troubleshooting Help & Support

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On most older models there is a footpedal to release the handle. Some you put your foot on the front of the nozzle housing and pull back on the handle. On newer models you just pull back on the handle.

Dyson Vacuums | Answered 14 hours ago


The ball shell may be broken or damaged or the part on the vacuum where the bolt holds the ball shell on may be damaged. You will have to inspect these areas closely while moving the vacuum back and forth to narrow down where the problem is.

Dyson Vacuums | Answered 14 hours ago


I found my MAX button had a crack in it, which was causing it to grab on the sides of the button hole, I tried various methods to free the button, but in the end I resorted to ripping the button cap off. Below the button cap is the max/normal switch itself. It now functions as it should, but is missing the MAX button cap, not really an issue for me, though if I could find a new MAX button somewhere I'd put it on, it looks like it should push straight on.

Dyson DC35... | Answered 3 days ago


You are on the wrong website for this type of inquiry. This is a self help website for the repair and use of consumer manufactured products.....

Dyson Vacuums | Answered 3 days ago


Take a look atr this Youtube Video - might be of some help!
https://www.youtube.com/watch?v=U84AKKcN5I4 Good Luck

Dyson Dc39 Multi... | Answered on Jun 22, 2017


Hi Just a quick question and I will check back later to see if you replied please be patiant and I will be on this after I check the messages. But are you sure the motor needs replaced, did you know there is a reset for this in the handle? There is a reset button under the cover that houses the on/off switches. remove the handle/wand and look on the back (where the top of the hose sits) for 2 screws (its a torx/star head screw size t10 i believe). remove them and locate 4 small locking tabs that hold the switch cover to the frame of the vacuum. Depress them and pop the cover off (2 towards the top and 2 towards the bottom). Youll see 3 switches (2 square red buttons and one small cylindrical shaped one). Push the small red one (the one to the left if my memory serves me right). you should hear a click. if you do than the switch is reset. if not check all connections to all 3 switches. if you see nothing loose or not connected, you may need a new brushbar motor. et me know how you want to proceed.

Dyson DC17... | Answered on Jun 21, 2017


Just took my Dyson in and yes my HEPA needed changing. It's under the right wheel (as you're looking at the machine); you can see it through the "vents" above the wheel. The screw is on the bottom of machine.

You will probably need a Torx (star) 15 screwdriver -- that's what Dyson seems to use everywhere.

Dyson DC17... | Answered on Jun 18, 2017


We've had our DC41 for 4 months now and suddenly noticed no suction at the base as well. Base motor works fine.Thought I'd take one last look before sending in for repair. At the base of the attachment hose near the motor is a small red tab. I depressed it and pulled the entire hose off the motor. Sure enough inside was a eyeliner pencil our daughter had unknowingly vacuumed up. I couldn't see it just peering the length of the hose. Even with a flashlight. You don't see mention of the small red tab but it allows you to see close up rather than peering down the hose if something is lodged near the motor. Apparently this pencil prevented the internal hardware to switch from wand to base suction when the handle is reclined in floor vacuum mode. These vacuums have strong suction and they will pull up the oddest things! Hope this helps!!

Dyson Dc 41 Ball | Answered on Jun 13, 2017

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