Dell Audio Players & Recorders - Recent Questions, Troubleshooting & Support


If there is no separate power supply the usb plug must be used in order to provide power for the speakers, but whether the analogue cable must be plugged in or not will depend on the internal construction and specification of the speakers.

I suggest you initially use the usb and if there is no sound and no on-screen instructions, plug in the analogue line.

If there is a separate power supply the speakers are probably and either/or design.

Dell Audio... | Answered Yesterday


Go to the Dell site, and find SUPPORT, then enter your Service Tag number. There you can find what hardware (including sound card) your PC was shipped with. Print or note that. Then go to the DRIVERS section, download the drivers for those specific pieces of hardware and install them.

Dell A215... | Answered on Feb 03, 2018


Windows has a troubleshooter for the audio system in most computers. Get the "fix" here:

https://support.microsoft.com/en-us/help/4026994/windows-fix-sound-problems

Good luck!

Dell Audio... | Answered on Jan 14, 2018


A unit like this is probably not designed for disassembly or repair. Possibly the grill can be pried off and then access gained from the front by removing a speaker. Or possibly not. If you want to save this unit you may have to get surgical as far as cutting or drilling your way in. Keep in mind that you'll need to mend any openings you make in the case when you are done, to preserve the unit's acoustic properties. Epoxy may be your friend there.

Dell AS500 Sound... | Answered on Dec 18, 2017


Try http://www.redplanettrading.com/search.php?mode=search&page=1. They have the HK395 model for a pretty good deal and they might be willing to cut you a deal for just the part.

Dell HK395... | Answered on Nov 30, 2017


Is there a battery back up somewhere on your computer? It could have failed. Or at least something connected with it.
It could be an electronic fault. Bad capacitors etc.
I assume they have ruled out a virus?

Dell Audio... | Answered on Nov 24, 2017


Right Click on the speaker icon on your desktop in the lower right corner. Open volume mixer and slide bar upwards to increase the volume.

Dell A215... | Answered on Nov 14, 2017


Just connect some cheap computer speakers to the computer directly.

Dell Powered... | Answered on Sep 01, 2017

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