Click Free Computers & Internet - Recent Questions, Troubleshooting & Support

Yes, it probably is recoverable. I have often recovered data from drives with this issue but it is not simple and if you make a mistake you can further damage your data. Your best bet is to contact a data recover specialist. Try to remember that hard drives are physical devices and all physical devices will eventually fail. If something is important, you need to have more than one copy.

Yap this is possible by sharing your External hdd from your physically connected Computer. Follow the instruction under the following. Connect the external hard drive to the computer and turn it on. Go to "My Computer." Right-click the name of the external hard drive that you want to share and select "Properties." Click the "Sharing" tab and select "Advanced Sharing."

There is no option for reset of your portable hard drive. You have to format it. Caution: If you format then your all data can be loosed.

You can either drag and drop files on to the desktop or into a open folder of choice.Or you can right click any file ....copy (this leaves the original on the backup device) and paste into a file or folder.if a file in the computer has been corrupted or deleted then open the folder and copy the backup file into it.never move it because you will lose the backup copy.

Hi, http://www.clickfree.com/product_attribute_selector/show/id/C2D#tabs-4 Thanks, MacHealthCheck

Uninstall the automatic backup software and format the drive you purchased from them and you should be good to go.

Hi, I would start by contacting them on their website. I don't see anywhere where you can but just the power supply but it wouldn't hurt to ask them about it. http://www.clickfree.com/page/support-main

Right click the install icon, then choose "Run as Administrator". Should work then.

That depends on how much data you are backing up, and the speed of your connection. Also some providers will automatically throttle down your speed once you reach a certain amount of data.The only thing you normally need to backup are documents and pictures. It sounds like you might have started a full system backup that will also include the operating system.

External hard drives are plug-and-play devices used to store music, video and data files. Once the drive is connected, the computer checks its systems for the appropriate drivers, loads them, and the external drive is ready to use. If the computer does not recognize the external drive, plug it into another computer to ensure the drive is not corrupted. If the drive is good, a few simple steps should help re-enable the drive for use. Switch the power button to "off." Disconnect the power cord from any extension cords or power strip, then re-seat the power cord into the hard drive. Connect the cord directly into an outlet and power up the drive. If the drive is powered and still not working, check the data cable. Power down the hard drive and disconnect the data cable from the computer. Wait 30 seconds to one minute. Reconnect the data cable and power up the drive. If the drive is not detected, power down the hard drive and connect the cable to a different port. Power up the drive. If the drive is detected but not working, check for a missing driver. Click on the "Start" button, right-click "Computer" and select "Manage." Enter your administrator password if requested. Select "Device Manager" and double-click "Disk Drives." Right-click the yellow exclamation point and install the missing driver. Close the Device Manager. If the drive is detected but not working check to ensure it has an assigned drive letter. Disconnect all devices connected by USB cables from the computer. Reconnect the drive's data and USB power cables directly into the computer. Click on the "Start" button, right-click "Computer" and select "Manage." Enter your administrator password if requested. Click on "Disk Management," right-click the external hard drive, click "change drive letter and path," and click "Add." Assign a drive letter. Avoid using A, B or C (C is usually assigned to the computer's internal hard drive). Click "OK" close the window. If the drive is detected but not working, check whether the drive is in sleep mode. Disconnect all devices connected by USB cables from the computer. Reconnect the drive's data and USB power cables directly into the computer. Click the "Start" button, right-click "Computer" and select "Manage." Enter your administrator password if requested. Select "Device Manager" and double-click "Universal Serial Bus Controllers." Double-click the first instance of "USB Root Hub" or "Root Hub." Check for the hard drive. If the drive is not visible, move to the next instance of "USB Root Hub." Continue checking each instance until the hard drive is located. Once located, click the "Power Management" tab and uncheck the "Allow computer to turn off this device to save power" box, click "OK," then close the Device Manager. Power the computer down, wait 30 seconds to one minute, and power the computer back up to ensure the drive is detected. Hope this helps. b>

It would appear that your Clickfree C6 is stuck on searching when attempting to backup. If you find that the backup is stuck at this phase, where 0 files are backed up and the status reads "searching for files": you should be able to resolve this issue by applying an update from Clickfree's website. Pre-requisites:-Administrator rights-A computer using Windows XP SP3, Windows Vista, or Windows 7 (32-bit, or 64-bit is okay)-The C6 must be detected correctly by the computer (where both CF_Storage and Clickfree_System appear in Computer/My Computer)Try the following to resolve the Stuck on Searching issue:1. Ensure that your Clickfree device is plugged into USB2. Close any open applications that may be running3. Using a web browser, navigate to the following address: http://www.storage-corp.com/customerservice/C6_Updater_search_issue.exe• The website will prompt for a username, use: cssupport• The website will prompt for a password, use: cssupport4. When prompted, save the file to your desktop5. Double click on the file named "C6_Updater_search_issue.exe"6. The update will take place automatically. Do not close the update application until completion. 7. When the update is complete, click on the OK button8. Disconnect your Clickfree from USB9. Plug the Clickfree back into USBAttempt another backup to see if the issue persists.

Keep a backup on your hard drive or a backup. The backup system is a free service supplied by your internet provider. If you use it daily or after every update, there will never be an issue.

Could be a phishing attempt, unless you have an account with that bank.