Celestron Optics - Recent Questions, Troubleshooting & Support


Basically, enter Time, Date, and Site-- level the tripod and do a 2 or 3 star alignment.

All of the manuals are on the Celestron web site here--

http://www.celestron.com/c3/downloads.php

Celestron... | Answered on Jan 02, 2018


Depends on the size of the mover a 5 foot woman of 100 lbs vs a 6 foot 6 man of 400 lbs . this question is not answerable

Celestron Optics | Answered on Sep 28, 2017


Most problems will be overcome by reading and absorbing the instruction manual.

Assuming the telescope is in good order, it must first be pointed at a light source using the spotter scope and then aligned using the lowest power eyepiece before fitting the high powered eyepiece...

You also should be in very low light conditions.

Celestron Optics | Answered on Sep 23, 2017


Sky Prodigy does not have you align on stars but self aligns on images from the mount's camera (much like satellites do to orient), so ignore any incorrect suggestions about picking alignment stars, centering them, moving axes, entering correct dates or info. You should just turn it on and it figures everything out in 10 or so minutes alone.

Thiscode is likely a hand controller failure and you need to call Celestron. Mine did this too. good luck, you will need it...

Celestron... | Answered on Sep 20, 2017


Do you mean resolving power or magnification power ?

Celestron Optics | Answered on Sep 01, 2017


Do stars appear as small pinpoints in your scope? If not then it sounds like you have not adjusted the focus properly. I recommend you take your telescope outside in the daytime and point it toward a building or tree or hilltop that is somewhat distant from you. The exact distance is not important, but it should a block or more.

With the telescope pointed at the distant object, focus the telescope until the object is sharp and clear. The object might appear upside down -- that's normal for many astronomical telescopes. When you have achieved a sharp focus, leave the focus control alone until you are outside at night under the stars.

The focus should now be fairly close for viewing stars and planets. Small adjustments of the focus control may still be necessary for the sharpest view.

Venus is sometimes a difficult object. It is often fairly low in the sky where the atmosphere is most likely to blur the view. Find a bright star and focus it to a pinpoint, then swing your scope toward Venus.

- Jeff

Celestron Optics | Answered on May 01, 2017


It sounds like you have not adjusted the focus properly. I recommend you take your telescope outside in the daytime and point it toward a building or tree or hilltop that is somewhat distant from you. The exact distance is not important, but it should a block or more.

With the telescope pointed at the distant object, focus the telescope until the object is sharp and clear. The object might appear upside down -- that's normal for many astronomical telescopes. When you have achieved a sharp focus, leave the focus control alone until you are outside at night under the stars.

The focus should now be fairly close for viewing stars and planets. Small adjustments of the focus control may still be necessary for the sharpest view.

- Jeff

Celestron... | Answered on May 01, 2017

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