Casio Cameras - Recent Questions, Troubleshooting & Support


The lens is stuck. Something may have spilled on it causing the motor to not open the lens. Better leave that to a repair shop.

Casio Cameras | Answered on Aug 27, 2018


Falls are never a good thing for cameras to have , send it in to the MFG for repairs .

Casio Cameras | Answered on May 09, 2018


NEVER remove or insert a memory card while the camera is powered up. The camera is probably shutting itself off to avoid damaging the data on the card.

Casio Cameras | Answered on Apr 13, 2018


I HAVE A RED BLINKING LIGHT, AS WELL. FIRST, I CALLED STAPLES, BECAUSE OF THE EXTENDED WARRANTY I PURCHASED. AFTER A 10 MINUTE TUG OF WAR, WITH AN AUTOMATED OPERATOR, I WAS FINALLY CONNECTED TO A HUMAN. I WAS TOLD THAT IT WAS A BATTERY ISSUE AND IT WAS NOT COVERED ( BIG SURPRISE ). SO, I JUST CALLED CASIO @ 1-800-435-7732. A LIVE OPERATOR ( BONNIE ) CAME ON THE LINE WITHIN 2 MINUTES. SHE ASKED ME THE MODEL NO. ( EX-Z75 ) AND PURCHASE DATE ( CHRISTMAS '07 )...SHE SAID THAT IT HAS BECOME AN ONGOING PROBLEM WITH THE LITHIUM BATTERY. A NEW REPLACEMENT BATTERY WILL BE SENT OUT, TOTAL FREE OF CHARGE WITHIN 5-7 DAYS! NO PROOF OF PURCHASE WAS REQUIRED. CASIO IS A PLEASANT SURPRISE IN TODAYS CORPORATE WORLD.
WHILE POSTING THIS, I THOUGHT I WOULD GIVE THE 9 VOLT BATTERY TRICK A TRY. AGAIN, I WAS PLEASANTLY SURPRISED...IT WORKS! :)

Casio EXILIM... | Answered on Feb 12, 2018


Hey, I just had this problem with a Sanyo battery pack (and i thought it was the non-sanyo Li battery) and noticed it wasn't getting warm even 2 hours after "charging" and the red light was flashing - so i turned it off, disconnected the cable from the charger and realised it could go the other way, so tried that AND IT WORKED! i don't know what that cable is called, the 2-prong black cable, but give that a go (turn off in between!).

Casio EXILIM... | Answered on Feb 12, 2018


Call Casio Tech Support and tell them what's going on. They will tell you that you can send in your battery, charger and camera and Casio will send you a new battery after you send yours in. They will also tell you where to send your stuff. The only bad thing is that you will have to pay the shipping to get your stuff to Casio.

Casio EXILIM... | Answered on Jan 10, 2018

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