Canon Logo

Canon Recent Questions, Troubleshooting Help & Support

Do you work here? Claim your company

  • 5K Products
  • 337K Answers

Probably a new drum is required.

Canon Office... | Answered 5 hours ago

Hi. You need to specify the model of your machine so we can help you at

Canon Office... | Answered 18 hours ago

Does the machine operate normally aside of that problems ( are prints Ok?) If so maybe the back light or the screen are defective

Canon... | Answered 18 hours ago

Flash dimm work as a memory where important values are values. Faulty copies are not related to that dimm

Canon Office... | Answered 18 hours ago

That error indicates there is a temperature problem in the fixing unit . If the fixing film is not damaged maybe the fixing heater is defective and need to be replaced

Canon Office... | Answered 18 hours ago

There Is a failure in the shutter of the fixing unit . Remove the fixing unit and check the shutter mechanism

Canon... | Answered 18 hours ago

Hi, that error indicates there is a failure in the laser init

Canon Office... | Answered 18 hours ago

Look for a thin mylar strip running behind the printheads which should be sitting in a little guide tab, but has probably fallen out. Put the mylar strip back in place. Recommended by Canon support, one poster reports permanent resolution of the problem. The Canon tech said he gets about three calls a week for this problem.

Canon Office... | Answered Yesterday

Make sure the printer is turned off
Hold the red “Cancel/reset” button (top right corner on control panel) down with a finger on your right hand
Press and HOLD DOWN the “Power” button
Let go of the “Cancel/reset” button and then press it twice
Let go of the “Power” button
Wait for the “Copy” button to stop flashing and go solid green
Press the “Cancel/reset” button five times
Press the “Power” button once
Now press the “Cancel/reset” button 5 times.
Press the “Power” button one more time to commit the setting
Press the “Power” button again to turn off the printer
Your printer should now be set properly and you just turn on as normal.

Canon Office... | Answered Yesterday

tanda error E00000i-0000 canon 5000i

Canon... | Answered 2 days ago

BIOS MODE wait updating F/W for canon ir 2420

Canon Office... | Answered 2 days ago

probl?me avec canon Image runner 2420, voila le message d'erreur :
update firmware
bios mode x
waiting dating

Canon Office... | Answered 2 days ago

Dear kindly reset the printer to its factory default setting.

Canon PIXMA... | Answered 3 days ago

Not finding what you are looking for?

Ask a Question

Usually answered in minutes!

Top Canon Experts

old marine
old marine

Level 3 Expert

2237 Answers


Level 3 Expert

84966 Answers

Brad Brown

Level 3 Expert

18060 Answers

Are you a Canon Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides