Pool & Spa - Recent Questions, Troubleshooting & Support


notify place of purchase or seller for return policy

Hayward Pool &... | Answered 19 hours ago


check that the silicone tube that that goes from air pressure switch to the fan does not have any holes in it. Caused by rats.

Pentair Minimax... | Answered 22 hours ago


If your lucky its leaking from the drain plug or pressure switch. Take the sides off the heater. If its a simple fix you will now be able to see the leak, and should be able to make the repair yourself. if not it is undoubtedly the heat exchanger. Rheem/Raypak calls it tube bundle. I suggest a repair technician for this as there is internal parts to inspect and look for proper operation.
At least now you will have the knowledge beforehand when the technician comes and says its a 1000.00 repair its not a simple lucky fix he should have caught for a faction of the cost.

Raypak Pool &... | Answered 23 hours ago


It may be more of a mechanical problem than programing. There is typically a switch on the motorized valve itself. It can sometimes be hard to see or find. The switch is a three position switch. In the center is for remote use while switching it up or down will allow you to bypass the remote to open or close the valve. My guess is it could possibly in the open position so no matter what you tell it to do in the programming it is always open.

Pentair Pool &... | Answered 23 hours ago


This might be a problem with the topside control. When the spa is clicking, try unplugging the topside control and see whether or not the problem stops. If the jet button is stuck on the topside, the pump will turn on-off-on-off-on-off until the topside is unplugged.

If unplugging the topside worked, replace it.

Pool & Spa | Answered Yesterday


The last Beachcomber drain I replaced was due to a leak.

It's awkward to explain this one... The drain was slightly protruding out of the plastic and pointing towards the equipment enclosure. I assume that yours is the same......

I had to cut a small section out of the plastic so that I could gain more access to the pipe within the spa cabinet. Only once I had gained more access could I cut the pipe and then begin to glue on a coupler and a new drain valve. If my memory serves me correct, the pipe was a 3/4".

Pool & Spa | Answered Yesterday


ICE is an issue with the cold water temperature. I'm guessing that you filled the spa with cold water, or turned the spa off and the water cooled right down. In ICE mode, the spa turns on the pumps and keeps running until it's satisfied that the water is not going to freeze, this can take some time.

DRY is an error that occurs when there's insufficient water in the heater, or a lack of water flow through the heater. This is commonly caused by either an air lock, a low water level, or a problem with the pump.

Is the pump circulating the water through the heater as per usual? If not, can you hear the pump running? If the pump is running but there's no water flow then suspect an air lock.

To remove an air lock, you can slightly loosen the pump union, or heater union to release air from within the system, much like when you have to bleed a radiator. As soon as water starts to come out of the union tighten it again. If you have an air lock you should hear the air escaping from the union prior to the water starting to leak out. If you heard air, that's great, try the spa again.

Pool & Spa | Answered Yesterday


Lots of people have had issues with them. I'm afraid that they don't last particularly long. The Lay Z Spa's are built to a price.

I have delivered a new acrylic spa to someone today who previously had a Lay Z Spa, he had owned it for about 14 months and was already on his second pump unit.

Pool & Spa | Answered Yesterday


Yes a pump does have a thermal cut out. When the motor gets too hot the thermal cut out will activate and the pump won't restart until the motor has cooled.


If you were an electrician, or highly confident/competent with electrics, you could test the motor with a volt meter. Run the spa and as soon as the pump stops running, check the voltage at the pump. If there is voltage at the pump, then the thermal cut out on the motor has activated. Do not try checking this yourself if you're not competent to do so.

You could also do the same test at the spa pack if it's easier to do so, just locate the output to the pump.

What spa and which spa pack have you got?

Cheers,
Ian.

Aqua Flo Aquaflo... | Answered Yesterday

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