Locks & Locksmithing - Recent Questions, Troubleshooting & Support


Locks &... | Answered on Dec 06, 2018

This is the first place I urge you to look for information on your lock:


On this page you will find links to installation instructions and videos for the various models of Schlage locksets.

I f you are not able to resolve your problem from there, then I recommend that you contact their Customer Service (under the Service and Support link) also found on that page.

There's always a good chance that you can press them to cover repair parts or replacement of your lock, even if it is out of warranty.

Good luck!

Schlage Locks &... | Answered on Dec 04, 2018

Contact Sentry directly to inquire.

Locks &... | Answered on Dec 02, 2018

Try your old password but push the shackle towards the lock once then put in your old password twice then pull the shackle

Master Lock... | Answered on Nov 22, 2018

You sound like you need a locksmith, as your question is in the locksmith category.

Locks &... | Answered on Nov 20, 2018

Remove it, lubricate it and put it back. I have the same unit and they are reliable. If yours is a bad fit into the door, that is your problem and the tenants have forced it. The bolt should slide in easily into the mortise. The weather is changing, so the door has moved a bit.

Ideally, you should have a Schlage Knobset as well as the locking deadbolt. The deadbolt is not for locking the door, it is a failsafe for when you are out or at night asleep. The same key opens both. The knobset has a spring loaded catch and a knob on both sides. The inside one has a turn button to lock or leave knob unlocked.

Kwikset Locks &... | Answered on Nov 16, 2018

Pull the top of the lock and set it to the side parralell with the body of the lock. Set it from there. Return to ready to close position.

Locks &... | Answered on Nov 14, 2018

The Weiser brand and Kwikset brand Powerbolt are identical (Black & Decker), so these instructions will work just fine for you:


Notice that the above is a .PDF file type. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:


Weiser Lock... | Answered on Nov 13, 2018

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