Hello, Esme -
Is your question about the NSFAS (National Student Financial Aid Scheme for South Africa) and forms which need to be completed and signed . . . the Loan Agreement Form (LAF) and the Schedule of Particulars (SOP)? If so . . .
Fixya.com, a website intended for questions and answers on how to go about REPAIRING THINGS, has no affiliation with NSFAS.
You will need to contact NSFAS directly regarding your not receiving the email you expected. This is the link to the NSFAS home page:http://www.nsfas.org.za/content/
This is the link to the NSFAS Contact Us web page:http://www.nsfas.org.za/content/contact.html
Find the information for the Student Enquiries contacts and either make a telephone call or send an email and ask your question/s.
First, read the information on this NSFAS web page:http://www.nsfas.org.za/content/signyourlafsop.html
Note the last sentence on the page.
By the way, your question landed in the Fixya.com category for Computers & Internet. I took the liberty of re-catergorizing it to Financial Aid.