Usually a stuck lens is caused by dirt getting into the gap between the lens barrel sections. ... If the lens is stuck partially or fully extended, try gently pulling or pushing the lens barrel as the camera tries to extend or retract it.Sep 29, 2014
Hi, Error messages can be found at https://www.sony.com.au/electronics/support/articles/00008857. E:62:10 is a generic error of the stabilizer and has nothing to do with the battery or the memory stick. In fact, after less than 3 years of use the stabilizer breaks down, making it impossible to take sharp pictures, and displaying the dreaded E:62:10 error message. This is a very well known problem that happens a lot and still today with Sony camera's. Thousands of users on the Internet have the same problem, read the website http://sony-e-62-10.tk/ or search E:62:10 on the Internet or on YouTube. A temporary solution could be available at https://www.youtube.com/watch?v=S53D3EfDVk0 . For me it is a hidden defect or a problem of obsolescence programmed which Sony refuses to follow up despite the many complaints. I would indeed advise taking contact with the support services, and keep us posted of the evolution of your case.