Brother Crafts & Hobbies - Recent Questions, Troubleshooting & Support

You save to the glide just like a memory stick ,
1 put the glide into a USB on your PC
2 right click on your design and click send to then scroll down to where it says cruzer glide and click on it. ( it may say USB , or removeable memory, you may need to ID what you PC calls it)

your design should be on the cruzer glide!
You can now put it in your sewing machine and follow the directions to sew

Brother PE770... | Answered on May 25, 2017

you may need to rotate the wheel a little by hand to raise the needle to the top of the stitch position, if this doesn't let the machine acknowledge the pressure foot being raised you may need to power cycle the machine so that it resets.

Brother PE770... | Answered on May 25, 2017

Try making it smaller, the only time my machine dose that it is one of 3 problems 1 I sent the wrong file type to that machine , 2 its to big , 3 it's a bad pattern. If changing the size doesn't fix it contact your digitizer and have them resend , the file may have a problem.

Brother Sewing... | Answered on May 25, 2017

Install a brand-new needle? Frequently, a damaged or bent needle will make a terrible noise.


Brother PE770... | Answered on Apr 03, 2016

When you insert your USB stick into your computer it gets assigned a drive letter. Open that drive letter. Now locate the file you want to put on the USB stick . Now click on it to get the drop down menu and clock on copy. Now open the drive letter of your USB stick . Click on the window and choose paste. Your file will then transfer to the USB stick.

Brother PE770... | Answered on Feb 17, 2016

SORRY but if you took it off then reverse what you did to put back on .

Brother 1034D 3... | Answered on Feb 13, 2016

Are you the pattern on the USB is a brother pattern you may need to convert it, then it will show up on the flash drive.

Brother PE770... | Answered on Feb 05, 2016

Install a brand new needle. Change the type of thread you are using (avoid old thread and bargain bin thread). Quite possibly the thread and needle are incompatible. Here are some guides that may be helpful:

All About Needles

How and Why to Bring up the Bobbin Thread

BEFORE threading the upper thread, be sure to RAISE the presser foot. This releases the upper tension disks so the thread will seat properly. Confirm with your owner's manual that you are threading the upper thread in the proper sequence.

Also, may need to adjust the upper tension. Usually, if globs of thread are accumulating under the fabric, the top tension is too loose and/or it is threaded incorrectly. Tighten the upper tension. Correct tension should have the upper thread and bobbin thread meeting in the middle of the fabric.

If there are still issues, there could be a burr or knick in the bobbin area that is catching the upper thread.


Brother PE770... | Answered on Oct 17, 2015

by default the machine always start with the hoop centered so make sure you have the center of your design in the center of the hoop then when your machine starts it will move the spot where the digitizer started the design. If you do this and hoop size is correct it should stich out fine. you can use this link to download the manual.
User Guide Manuals PR 650 650C United States Brother

Brother... | Answered on Aug 02, 2015

Use this to download the Manual check the trouble shooting guide in the back User Guide Manuals PR 650 650C United States Brother

Brother... | Answered on Aug 02, 2015

First, check your thread to see if it is too old. Yank on a strand; if it breaks, throw it out. Have a pro check and clean your machine. This is good to do even if it doesn't seem to need it. The person who does this can answer questions about the problem you are having, also. Good luck!

Brother... | Answered on Aug 02, 2015

Have you tried looking on ? There may be a video there, OR, try the Brother website.

Brother... | Answered on Aug 02, 2015

try contact the brother website, and ask them about the part
1-877-BROTHER (877-276-8437)
M-F, 9:00am to 6:00pm Eastern Time

Brother PC8500D... | Answered on Aug 02, 2015

It may be the number of stitches in the design. Each hoop size has a maximum number of stitches it can stitch, even though the size seems ok. OR, perhaps there is just one stitch that 'infiltrates' the border area that is necessary around each design in the hoop. Check with

Brother... | Answered on Apr 02, 2015

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