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When its in the car dock, the Inno sends an FM signal to the car radio. It does not receive a signal from the car radio. You must have the external antenna correctly installed outside the vehicle for the Inno to work. The built in antenna is disabled when the device is placed in the car dock. Make sure to test it outside, since garages or car ports will block the signal.
Mine didn't work out of the box either -- but i discovered if i warmed the remote up ---it works fine. I put it in front of a heater vent till it gets warm then it works great --- as long as it doesn't cool off.