Question about Symbol MC50 Pocket PC

1 Answer

Unknown Card in Socket 1

I am getting this error when I the MC50 is turned on. I have hard reset the device. It seems to be the wireless card. I was just wondering if there was a way for me to re-seat the card in order to fix it?

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  • 2 more comments 
  • Anonymous Dec 14, 2008

    I have the Same Problem too..

  • Anonymous Dec 15, 2008

    Unkown Card in Socket

    This error comes up while booting the MC50

  • Anonymous Jan 09, 2009

    I have the same problem and I can't find a manual anywhere

  • mbible Jan 12, 2009

    I have had 4 seperate MC 50's do this same problem. Is this a defect in the quality>> Is there a way to repair these??



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This issue may be sorted by reloading the operative syste, It seems that the platform files are corrupt and so the terminal does not recognise the radio card because it has no drivers for it.

Posted on Mar 26, 2009

  • 4 more comments 
  • Oscar Suarez
    Oscar Suarez Mar 27, 2009

    Hello again,

    This kind of error as mentioned in this thread, is the radio card. This can be due to two things only.

    1.- The radio has developed a hardware fault in which case you have no other option that send it for repair.

    2.- The platform files got corrupted, in which case it will be resolved by reloading the OS.

    I have just commissioned 690 MC50 in which i had to done OS upgrades and based on the experience i have with this devices, in around 80% of the cases, this problem gets cured by reloading the OS.

    If you do need the files and instructions to do so, I will be happy to provide you with them.

  • BenN Feb 14, 2012

    oscar, do you still have the software to fix this by chance?

  • BenN Feb 14, 2012

    Oscar, do you still have teh software for this by chance?

  • Oscar Suarez
    Oscar Suarez Feb 14, 2012

    The OS can be downloaded from on the support pages. If you are having trouble contact me.

  • BenN Feb 14, 2012

    how do I contact you Oscar? I'm actually experiencing a little bit of a different problem....although it does touch on this issue.

  • emanuel v Oct 26, 2012

    so oscar you have fix the unknown card in socket 1 problem befor and it worked if so are you saying that all i need to do is go to there web site and download that program



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Error Message: 104-Unsupported wireless network device detected. System Halted. Remove device and restart.


I think you can try this steps and hope it will help you.
Try to reseat the Wireless Card in your machine.

You will need the following tools to complete the removal and replacement procedures:
-Magnetic screwdriver
-Phillips P0 screwdriver
-5.0-mm socket for system board screwlocks
-Flat-bladed screwdriver
-Tool kit-includes

Turn the machine upsidedown

Remove the battery.

Wireless Card Removal

1. Loosen the PM2.0×5.0 screw 1 that secures the Mini PCI
compartment cover to the computer.
2. Lift the rear edge of the Mini PCI compartment cover 2, and
then swing it forward.
3. Remove the Mini PCI compartment cover.

4. Disconnect the wireless antenna cables 1 from the Mini PCI
communications card.
5. Spread the two retaining tabs 2 that secure the Mini PCI
communications card to the communications compartment
socket. (The board rises up).
6. Remove the wireless communications card 3 by pulling the
board away from the socket at a 45-degree angle.
**Reverse the above procedure to install a Mini PCI
communications card.

If happens that it does not work, I think you can just reinstall OS just to make sure if its Hardware or Software problem.

Thank you for choosing FixYa.

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Your problem may appear from a not properly enabled WLAN card.
Make sure the Wi-Fi swithc is in ON position and on your laptop keyboard try the FN+F8 combination to have displayed the wireless card status. The WLAN card has to be ENABLED to be able to connect to the Internet. The combination done will make appear on your display a window with some options available; choose that option that enables your wireless card.
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