Question about HP Compaq Presario V2000 Notebook
I am helping a friend with her Compaq Presario V2000 laptop. When I first boot up I get a black screen with a flashing cursor in top left hand corner of the screen (I never get Compaq splash screen). This continues for about a minute and then I get the screen that says to pick from starting Windows in Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt, and Start Windows Normally. Regardless of the method chosen (and I have tried all four), the following occurs. Windows tries to start, as I see the Windows logo and the progress meter. Then I get the blue screen which says that Windows detected an error and will shut down. This screen only stays up for 1 second, so I had to take a photo to read it (Pause key has no effect). I have tried to reboot with recovery disks, but in order to do that I have to change the boot order with the BIOS. I cannot enter the BIOS at startup using F10 per the original owner manual. I believe I have read that the BIOS is in a partition on the hard drive for this model, which means that if the disk is bad I cannot enter BIOS. I can reformat hard drive with a PC, but have the problem of missing BIOS. Please send any help you can.
Bios is not on an hard drive, is on a memory chipinside computer. Your main problem is not with Bios, but with system.
On many Compaq you can start the recovery tool by pressing f10 or f11 on startup. The system recovery tool it is located on hard disk, if it does not start it had been deleted or is damaged.
In your case Windows is corrupted, that is the reason why it is freezing , and then giving the blue error screen.
You need to get a Windows setup disk and reintall Windows. If you install windows from a generic setup disk you will need to install drivers after installing.
Drivers can be downloaded from HP website.
Another solution is calling the phone number listed on the user manual to contact HP. you can buy from them an original recovery CD, in this case you won't need drivers.
Otherwise you can ask a quote to a local repair shop for a system reinstall, I think it is about $80.
Posted on Sep 02, 2008
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