Question about Siemens SpeedStream Modem (4100) (SS4100)

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Modem won't connect

Hi, My modem lights go to power,ethernet, then it stops. Computer says I have no connectivity. Cannot find IP address. I called my provider and they say it is my modem. If it is would I have power and do I have to get a new modem.

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  • 359 Answers

Get a new modem, they are fairly cheap and your ISP should provide you with one for nothing if not real cheap, if not any dsl modem will work from your local box store.

Posted on Sep 02, 2008

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How do i turn wifi off


Locate the Wireless LAN switch located on the front of your computer.
This could be located on the upper row on a laptop it will have the radiation look (((·)))
Make sure its pressed on or off whichever you need.

Move the switch to the right to turn on Wireless connections.

Right-click the network icon located on the system tray next to the clock.
You should see a list of available wireless networks.

Select the network you want to connect to and click "Dis Connect."


Motorola Surfboard Cable Modem User Guide
The user guide for your Motorola Surfboard cable modem can mean the difference between knowing how to locate and diagnose problems with your connection or staring angrily into a maze of blinking lights.

The user guide provides information on properly setting up your cable modem, understanding the indicator lights and troubleshooting problems before you have to call your Internet Service Provider.Connecting Your Modem


Your Motorola Surfboard cable modem must be connected to your home's coaxial cable connection.
Connect the coaxial cable from your cable outlet into the "Input" jack on your cable modem.

If your modem is wireless, it will connect to any computers and wireless devices in your home through the wireless signal sent from the modem.

Wired Internet connections require that you use an Ethernet cable to connect your cable modem to any supported computers and devices.
Understanding the Front Panel

The front panel of your modem is your key to understanding the status of your cable modem.

The front panel features "Power," "Send," "Receive," "Online" and "Link" lights, each of which displays information about your modem.

The "Power" button will display a solid green light when operating normally and will turn off when there is a problem with the power supply.

The "Send" and "Receive" lights will transmit a solid green or blue color when data is being normally transmitted through your modem and will blink when it the modem is scanning for an upstream or downstream connection.

A solid green "Online" light indicates that you are connected to your Internet Service Provider, while no light indicates that the Internet connection in your home is experiencing problems.

A yellow "Link" light indicates that a computer is connected to your modem with an Ethernet connection while a blue light indicates that a high-speed Ethernet connection is being utilized through the modem.

Configuring TCP/IP

The Transmission Control Protocol/Internet Protocol provides the basic foundation for establishing a local network and a connection to the Internet. The TCP/IP can be configured in the "Control Panel" of your Windows computer. Open the "Network and Sharing Center" from the control panel and double-click the "Manage network connections" option. Right-click the network connection displayed and select "Properties," then select Internet Protocol Version 4 and open the TCP/IP properties menu. Select "Obtain an IP address automatically" and "Obtain DNS Server address automatically" from the TCP/IP properties menu and click "Ok" to save your TCP/IP settings.
Troubleshooting


Many technical issues with your cable modem can be resolved by power cycling your modem and the computers and devices connected to it.

To power cycle your modem, unplug it from the power supply for 10 to 15 seconds and reconnect it to the power supply.

Restart all of your connected computers and devices while your modem is power cycling. Problems with the "Send" and "Receive" functions can be the result of a poor signal being sent to your cable modem. Tighten the coaxial cable connection to your modem and contact your internet service provider if problems persist.
http://www.motorola.com/staticfiles/Consumers/Products/Cable Modems and Gateways/SURFboard Cable Modem-SB6120/_Documents/Static Files/557621-001_SB6120_User Guide-US-EN.pdf

Nov 19, 2013 | Arris SURFboard Gateway SBG6580 DOCSIS 3.0...

2 Answers

RCA DCM425 modem ethernet connection won't work


The setting for the Computer 1, use the network connection wizard to automatically configure the modem to work as a server station. Next, set the IP number manually and the DNS at automatic or is given by your ISP. Now the Computer 2 (workstation) should be connected to a Hub/Switch. The same, go to network connection wizard and select the appropriate connection setting, there are view samples for the connection types so explore them. After the setup, try loading your internet browser.... When done, it should work fine. Keep me posted for any problems.

Nov 26, 2007 | RCA Thomson Digital Cable Modem (DCM305R)

2 Answers

How to connect 2nd computer to internet from bsnl type2 modem modelzxdsl 531b through ethernet cable


Its simple
1. connect a lan cable from ur modem to ethernet switch(For ex: 4-port)
2. Take 2 cables from ur switch ports and connect it to ur Pc's
3. Configure DHCP on your modems. So that ur pc's obtain ip address automatically from ur modem.

This is how u connect multiple computers to internet by a single internet connection



Jul 06, 2010 | Computers & Internet

2 Answers

I have a Motorola SURFboard SB5101 Cable Modem a Netgear mr814v2 wireless router, I obtain the ip address on router status but for some reason my internet communication losed. I verified the configuration...


Hi, follow the steps below to configure MR814 with your motorola surfboard:

CONNECTIONS:

1. Connect a Ethernet cable from the modem to the WAN port of the router (isolated port).
2. Connect the computer to the router using any one of the 4 available ports. Please make sure that there is no direct connection between the modem and the computer (either using Ethernet cable or USB cable).
3. Power off the modem and the router after making the connections.
4. Power on the modem and wait for the lights, then power on the router.
RECONFIGURE:
1. Open the browser (Internet Explorer, Mozilla Firefox or Safari).
2. Access the router, usually with http://192.168.0.1
3. Login to the router with the Username as "admin" and Password as "password" (please note that the Username and Password are case sensitive).
4. Click on 'Basic settings' from the left menu and select 'Use Computers MAC Address' from 'router MAC Address' section.
5. Click Apply.
6. Once it updates the settings then power off the modem and the router. Power on the modem and wait for the lights, then power on the router.

I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion with the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.

Regards
Anand

Jul 29, 2009 | Arris SURFboard SB5101 Cable Modem

1 Answer

Cant connect to xbox live need an ip address how do i get one


When the SurfBoard modem is powered up and connects to the internet on the WAN interface, it automatically gets an IP address from your ISP. When another machine is powered up and is connected to the modem via a USB cable, it is automatically using the WAN IP address to communicate with the world. If it is connected via the Ethernet connection, the modem automatically issues it its own IP address for use on the internal network via DHCP. The modem's internal Ethernet connection is 192.168.0.1. The next machine powered on will normally get an IP address of 192.168.0.2.

May 30, 2009 | Arris SURFboard® SB5101 Cable Modem

1 Answer

I want to change usb to ethernet interface. When I try to do it is failing to communicate with the modem


Whenever you swap the Ethernet and USB connections, it will fail to work as the modem is still configured with your computers IP address on the port you are changing FROM. Since the computer has not used the Ethernet port after being changed from the USB port, the modem has no IP assigned.

The solution is simple and must be done ANY time ports are changed, either ones on the modem, or if you were to change Ethernet ports on you computer.

Swap your connections, then reset the modem by unplugging it's power cord on the back for at least 10 seconds, then plug in.

This forces the modem to reconfigure it's ports, and to re-issue the IP address to your computer on the new port.

Since the modem only configures a port when the computer is plugged into it as it starts up, the other one is left in an unusable state.

The same equally applies if you were to add a second computer using the second modem port. You would also need to reboot the modem. Note that using both ports on the modem, each of which gets a separate IP from the ISP, is usually disabled by your cable company as you normally have to pay extra for multiple IP addresses. Sometimes the ISP overlooks this and you can get away with a free second IP address as I did with this same modem... until they wised up! Now I can use either port, but not both together. Only one get's an IP address.

May 05, 2009 | Toshiba PCX2200 (pcx2200key) Modem

1 Answer

My pc won't connect to the internet


It is the MAC address that needs to be scrubbed from the modem.

power off the desktop, power off the modem, unplug the data cable from the modem, unplug the POWER connection to the modem.

WAIT 3 MINUTES

Connect power to modem, let it reset
Connect data cable to Modem
power on computer

Modem should now connect & work with desktop.

Each time you switch between systems, you may have to do this. More than enough to make me buy a router. =)

Please rate the post. =)

Jul 15, 2008 | Arris Touchstone 450a (CM450) Modem

2 Answers

DSL modem connected but no internet


Have you installed DSL filters on all your phones and make sure you don't have on on the line for your modem?

Jun 28, 2008 | Westell Wirespeed LiteLine 6100...

5 Answers

Ethernet vs. usb


FYI for those people trying to use a ethernet and usb cable from a cable modem - it may work for a while but it won't work forever - your ISP will only allow one IP address out of the modem unless you pay for additional addresses (then you need a switch). Each device you have on the modem is fighting for that IP and eventually it will just quit working (if it works at all).

If you want more than one computer on your network (on the Internet or sharing printers/files, etc) then you need a router or a gateway (cable modem/router combo which I DON'T recommend).

Feb 09, 2008 | RCA Thomson Digital Cable Modem (DCM305R)

4 Answers

D-Link Router & Actiontec Modem


Hi,

connect the Dlink router to the modem ActionTech->( wan port )Dlink. Login to the Router web-interface and go to STATUS & check the WAN IP address which would be modem ip address. if there is an ip address, do ping test on your computer to that ip address and see you are getting successful ping results. If so, the ping yahoo.com and see there is an successful ping for yahoo.
- If there is No WAN IP in STATUS Page, Connect the computer directly to the modem and let me know the ip address you are getting. Can I know your ISP name please?

Oct 24, 2007 | Computers & Internet

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