Question about Siemens SpeedStream Modem (4100) (SS4100)

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Modem won't connect

Hi, My modem lights go to power,ethernet, then it stops. Computer says I have no connectivity. Cannot find IP address. I called my provider and they say it is my modem. If it is would I have power and do I have to get a new modem.

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Get a new modem, they are fairly cheap and your ISP should provide you with one for nothing if not real cheap, if not any dsl modem will work from your local box store.

Posted on Sep 02, 2008

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Posted on Jan 02, 2017

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How do i turn wifi off


Locate the Wireless LAN switch located on the front of your computer.
This could be located on the upper row on a laptop it will have the radiation look (((·)))
Make sure its pressed on or off whichever you need.

Move the switch to the right to turn on Wireless connections.

Right-click the network icon located on the system tray next to the clock.
You should see a list of available wireless networks.

Select the network you want to connect to and click "Dis Connect."


Motorola Surfboard Cable Modem User Guide
The user guide for your Motorola Surfboard cable modem can mean the difference between knowing how to locate and diagnose problems with your connection or staring angrily into a maze of blinking lights.

The user guide provides information on properly setting up your cable modem, understanding the indicator lights and troubleshooting problems before you have to call your Internet Service Provider.Connecting Your Modem


Your Motorola Surfboard cable modem must be connected to your home's coaxial cable connection.
Connect the coaxial cable from your cable outlet into the "Input" jack on your cable modem.

If your modem is wireless, it will connect to any computers and wireless devices in your home through the wireless signal sent from the modem.

Wired Internet connections require that you use an Ethernet cable to connect your cable modem to any supported computers and devices.
Understanding the Front Panel

The front panel of your modem is your key to understanding the status of your cable modem.

The front panel features "Power," "Send," "Receive," "Online" and "Link" lights, each of which displays information about your modem.

The "Power" button will display a solid green light when operating normally and will turn off when there is a problem with the power supply.

The "Send" and "Receive" lights will transmit a solid green or blue color when data is being normally transmitted through your modem and will blink when it the modem is scanning for an upstream or downstream connection.

A solid green "Online" light indicates that you are connected to your Internet Service Provider, while no light indicates that the Internet connection in your home is experiencing problems.

A yellow "Link" light indicates that a computer is connected to your modem with an Ethernet connection while a blue light indicates that a high-speed Ethernet connection is being utilized through the modem.

Configuring TCP/IP

The Transmission Control Protocol/Internet Protocol provides the basic foundation for establishing a local network and a connection to the Internet. The TCP/IP can be configured in the "Control Panel" of your Windows computer. Open the "Network and Sharing Center" from the control panel and double-click the "Manage network connections" option. Right-click the network connection displayed and select "Properties," then select Internet Protocol Version 4 and open the TCP/IP properties menu. Select "Obtain an IP address automatically" and "Obtain DNS Server address automatically" from the TCP/IP properties menu and click "Ok" to save your TCP/IP settings.
Troubleshooting


Many technical issues with your cable modem can be resolved by power cycling your modem and the computers and devices connected to it.

To power cycle your modem, unplug it from the power supply for 10 to 15 seconds and reconnect it to the power supply.

Restart all of your connected computers and devices while your modem is power cycling. Problems with the "Send" and "Receive" functions can be the result of a poor signal being sent to your cable modem. Tighten the coaxial cable connection to your modem and contact your internet service provider if problems persist.
http://www.motorola.com/staticfiles/Consumers/Products/Cable Modems and Gateways/SURFboard Cable Modem-SB6120/_Documents/Static Files/557621-001_SB6120_User Guide-US-EN.pdf

Nov 19, 2013 | Arris SURFboard Gateway SBG6580 DOCSIS 3.0...

Tip

I listed some of the things you should check if the internet on your desktop or...


I listed some of the things you should check if the internet on your desktop or laptop is not working.

Computer connected to the modem

1. Check the cables if its properly connected to the modem
2. check the lights on the modem, if they are all ok.
3. Check if the modem is set on standby mode. MOdem should not be on standby.
4.Power cycle your modem. power off your modem for 3mins, and then turn it on. Wait for the lights to get steady and then check your computer if it has internet access.
5. Call your Internet service provider , it can be a problem with their line.



Computer connecting thru the router

1. If its wired check cables.
Some user plug the computers to the INTERNET or WAN port. Computers should be on the LAN port . Modem should be plug into the WAN or internet port.
2. Check the lights where you connected the computer. See if the port light is lit up
3. Check your computers ip address. HOw?

If your using windows

Click start - run - cmd - enter ipconfig - look for ip address.
If the ip address is 169.xxx , this is an invalid ip.

If your using mac

Click apple icon
Click on system preferences
Go to network and then look for tcp ip address


If you get an invalid ip address the solution is either you need to plug the computer to another ethernet port or your router needs to be reset.

If its wireless and your getting 169.xxx
Theres a possibility that the wireless security on your router and your laptop dont match. Check your wireless security and make sure you enter it correctly.

4. Your router might not be communicating well with the modem. YOu can do the steps above to check if the modem is working properly.

5. if the modem is working. That only means you need to setup your router again to the internet. You can do it using the setup cd that came with your product or you can do it manually by calling your router tech support.

on Jul 08, 2010 | Kitchen Appliances - Others

Tip

No internet connection tips


I listed some of the things you should check if the internet on your desktop or laptop is not working.

Computer connected to the modem

1. Check the cables if its properly connected to the modem
2. check the lights on the modem, if they are all ok.
3. Check if the modem is set on standby mode. MOdem should not be on standby.
4.Power cycle your modem. power off your modem for 3mins, and then turn it on. Wait for the lights to get steady and then check your computer if it has internet access.
5. Call your Internet service provider , it can be a problem with their line.



Computer connecting thru the router

1. If its wired check cables.
Some user plug the computers to the INTERNET or WAN port. Computers should be on the LAN port . Modem should be plug into the WAN or internet port.
2. Check the lights where you connected the computer. See if the port light is lit up
3. Check your computers ip address. HOw?

If your using windows

Click start - run - cmd - enter ipconfig - look for ip address.
If the ip address is 169.xxx , this is an invalid ip.

If your using mac

Click apple icon
Click on system preferences
Go to network and then look for tcp ip address


If you get an invalid ip address the solution is either you need to plug the computer to another ethernet port or your router needs to be reset.

If its wireless and your getting 169.xxx
Theres a possibility that the wireless security on your router and your laptop dont match. Check your wireless security and make sure you enter it correctly.

4. Your router might not be communicating well with the modem. YOu can do the steps above to check if the modem is working properly.

5. if the modem is working. That only means you need to setup your router again to the internet. You can do it using the setup cd that came with your product or you can do it manually by calling your router tech support.

on Jul 08, 2010 | Computers & Internet

1 Answer

My linksys w/2phone ports cannot hook up with the ethernet


Most Cable Internet Service Providers (ISPs) use Media Access Control (MAC) Address authentication to establish Internet connection for end-users. MAC address is a unique identifier assigned to the network adapter/s of the computer.
To set up your Linksys router to work with a Cable ISP, you have to enable the MAC Clone feature of the router. MAC Cloning is a procedure which enables a router to copy the MAC address of the computer registered with the ISP.
To set up a Linksys router with Cable connection, you need to perform four steps using the computer that's been registered with the ISP:
i. Verifying Internet Connection
ii. Connecting the Devices Together
iii. Checking the Router's LEDs
iv. Setting Up a Linksys Router for Cable Internet Connection

Verifying Internet Connection
Connect the computer to the Broadband modem using an Ethernet cable without the router installed. If you cannot get online, contact your ISP. If it's online, use the computer to set up the router.
NOTE: Some cable modems use the USB port. If the physical connection is via USB port, you may not be able to go online via Ethernet connection. Contact your ISP to have the Ethernet port of the modem configured.

kb17251-001_en.png NOTE: The image may vary depending on the computer and modem you're using.
Connecting the Devices Together
After confirming the Internet connection through the modem, connect the modem to the Internet port of the router; connect the computer to any of the four Ethernet ports at the back of the router. For instructions, click here.
Checking the Router's LEDs
After connecting the devices together, check the lights on the front panel of the router. Ensure that the Internet light, as well as numbered light corresponding to the Ethernet port where the computer is connected, is lit. For further instructions, click here.
Setting Up a Linksys Router for Cable Internet Connection

Step 1:
Access the router's web-based setup page. For instructions, click here.

NOTE: If you are using a Mac computer to access the router's web-based setup page, click here.

Step 2:
On the Setup tab, click the MAC Address Clone sub-tab.

kb17251-002_en.png

Step 3:
Select Enabled then click Clone My PC's MAC.

kb17251-003_en.png

Step 4:
Click Save Settings.

Step 5:
Click the Status tab.

kb17251-004_en.png

Step 6:
Check the Internet IP Address. If the Internet IP Address has numbers, this means the router has been properly configured. You should now be able to access the Internet. If you're still unable to access the Internet, powercycle the modem, the router and then restart the computer.

kb17251-005_en.png

NOTE: If the IP address is still 0.0.0.0, click IP Address Release then, click IP Address Renew. If this does not change the IP Address, powercycle the modem, the router and then restart the computer.

Nov 14, 2010 | Linksys WRT54GX2 Wireless-G Broadband...

2 Answers

No wireless service from Cisco wrt54g2 and Arris cable modem


Hi,

You can follow steps to configure your router with cable modem

physical connection Modem and Router to the PC
First check that you can go online with cable modom, the next step is to connect the modem to the router and the router to the PC. The modem will attach to the router's Internet Port. You will then attach the router to the PC via any of the four Ethernet ports in the rear. Check the LED lights in the front of the router to confirm all of the connections are properly made. The Power, WLAN, Ethernet Port to PC and the Internet should all be lit.
Configure Router
With all connection made, you will now need to login to the router via your web browser. Type 192.168.1.1 and hit enter. You should see the login screen. Leave the username blank and type admin as the password and hit enter.
You will now need to configure the router's connection to the Internet. Under the Setup / Basic Setup section, make sure the router is setup to Automatic Configuration - DHCP. This allows the router to receive an IP address from your Internet Service Provider.
Next, go to the MAC Address Clone tab in the same area and enable Mac Address Cloning. This allows the router to clone your PCs MAC address, as the ISP may require this.
Power Cycle the Modem and Router
Now that everything is configured, you'll want to power cycle everything. This is done to make sure everything has an IP address from the modem all the way through to the PC. To power cycle, shutdown everything. Unplug the modem and router power source. Shutdown the computer. Plug in the modem and wait for all green lights. Next, plug in the router and wait a few minutes until its lights are also green. Lastly, boot up the PC. You should have an Internet connection.
Please rate the service if issue resolved
Happy to help
Thanks for using Fixya

Apr 04, 2010 | Linksys Wireless-G WRT54GS Router...

2 Answers

I have a Motorola SURFboard SB5101 Cable Modem a Netgear mr814v2 wireless router, I obtain the ip address on router status but for some reason my internet communication losed. I verified the configuration...


Hi, follow the steps below to configure MR814 with your motorola surfboard:

CONNECTIONS:

1. Connect a Ethernet cable from the modem to the WAN port of the router (isolated port).
2. Connect the computer to the router using any one of the 4 available ports. Please make sure that there is no direct connection between the modem and the computer (either using Ethernet cable or USB cable).
3. Power off the modem and the router after making the connections.
4. Power on the modem and wait for the lights, then power on the router.
RECONFIGURE:
1. Open the browser (Internet Explorer, Mozilla Firefox or Safari).
2. Access the router, usually with http://192.168.0.1
3. Login to the router with the Username as "admin" and Password as "password" (please note that the Username and Password are case sensitive).
4. Click on 'Basic settings' from the left menu and select 'Use Computers MAC Address' from 'router MAC Address' section.
5. Click Apply.
6. Once it updates the settings then power off the modem and the router. Power on the modem and wait for the lights, then power on the router.

I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion with the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.

Regards
Anand

Jul 29, 2009 | Arris SURFboard SB5101 Cable Modem

1 Answer

Why won't my satelite modem communicate with my ethernet connection in my systemax venture computer.


hi there,

have you check your network connection,try to go control panel, check if you a network connection,check the driver of your ethernet on device maneger,if no driver install your lan installer,if your network is working properly,on network connection left click
local area connection properties.click tcp/ip,click properties and
type on the box your ip address manually example 192.168.0.1 and click that no. on the box to get your subnet mask,then close all until you get ip address manually,checking ip address on your network check on status,if you got manual ip address,then back again to network connection this time obtain your ip address on tcp/ip properties click obtain an ip automatically from modem,
besure to connect your modem on lan port.regards

Jul 04, 2009 | Systemax Computers & Internet

1 Answer

Cant connect to xbox live need an ip address how do i get one


When the SurfBoard modem is powered up and connects to the internet on the WAN interface, it automatically gets an IP address from your ISP. When another machine is powered up and is connected to the modem via a USB cable, it is automatically using the WAN IP address to communicate with the world. If it is connected via the Ethernet connection, the modem automatically issues it its own IP address for use on the internal network via DHCP. The modem's internal Ethernet connection is 192.168.0.1. The next machine powered on will normally get an IP address of 192.168.0.2.

May 30, 2009 | Arris SURFboard® SB5101 Cable Modem

4 Answers

D-Link Router & Actiontec Modem


Hi,

connect the Dlink router to the modem ActionTech->( wan port )Dlink. Login to the Router web-interface and go to STATUS & check the WAN IP address which would be modem ip address. if there is an ip address, do ping test on your computer to that ip address and see you are getting successful ping results. If so, the ping yahoo.com and see there is an successful ping for yahoo.
- If there is No WAN IP in STATUS Page, Connect the computer directly to the modem and let me know the ip address you are getting. Can I know your ISP name please?

Oct 24, 2007 | Computers & Internet

1 Answer

Setting up the BEFVP41 Router with a Cable Modem and a Dynamic IP Address


Connecting the Router and the Modem 1. Connect the Broadband modem to the computer using an Ethernet cable without the router installed and make sure that the Internet connection is active. If it is not, contact your Internet Service Provider. 2. Shut down the computer, and unplug the power cables to both the router and the Broadband modem. 3. Disconnect the Ethernet cable from the computer and plug it into the Internet or WAN port of the router. 4. Take the Ethernet cable that came with the router (or any another available cable) and connect it to the computer. Then, take the other end of that same cable and connect it to Port 2 on the back of the router. 5. Plug in the Broadband modem's power cable and wait for all of its lights to stop blinking. 6. After the lights on the Broadband modem stop blinking, plug in the router's power cable. 7. Start up the computer. Obtaining the PC's MAC Address Windows 98SE/ME 1. Click on the Start menu, then click on the Run option. 2. When the ?Run? window opens, input winipcfg into the ?Open? field, then click on the OK button. 3. The ?IP Configuration? window should appear, select the Ethernet Adapter that the PC is using from the drop down list. 4. Make note of the ?Adapter Address? which is the MAC Address. Windows XP/2000 1. Click on the Start menu, then click on the Run option. 2. When the ?Run? window opens, input cmd into the ?Open? field, then click on the OK button. 3. When the ?MS DOS Prompt? appears, input ipconfig /all then click on the [Enter] key. 4. Make note of the ?Physical Address? of the Ethernet Adapter (normally ?Local Area Connection?). Accessing the Setup Page 1. Open a web browser such as Internet Explorer or Netscape. 2. When the browser window opens, go to the Address bar and type in the router's IP Address and click on the Go button (192.168.1.1 is the default IP address of Linksys Routers). 3. A window will appear prompting for a ?User Name? and a ?Password?. Leave the ?User Name? field blank, and type in the router's password and click on the OK button to login (admin is the default password). 4. The router's web-based ?Setup? utility should then load. Cloning the MAC Address The steps for configuring the MAC Address Cloning feature of a Linksys router vary depending on the firmware version the router is currently using. From the router?s ?Setup? page, locate the Linksys logo in the upper left-hand corner of the page. Follow the instructions below depending on which logo matches your specific screen: If the logo matches the image above ("Linksys - A Division of Cisco Systems, Inc."), follow these steps. If not, skip to the next logo version. 1. From the ?Setup? page, click on the MAC Address Clone sub-tab. 2. In the ?MAC Clone? section, set the option to Enable. 3. Click on the Clone Your PC?s MAC button. Once this is done, the ?User Defined Entry? will show MAC Address of the Ethernet Adapter of the computer you are using. Verify this address with the ?Adapter Address? or ?Physical Address? observed in earlier steps. 4. Click on the Save Settings button. Then, click the Continue button if prompted. If the logo matches the image above ("Linksys"), follow these steps: 1. From the ?Setup? page, click on the Advanced tab. 2. When the ?Filters? page loads, click on the MAC Addr. Clone tab. 3. When the ?MAC Address Clone? page loads, enter the the ?Adapter Address? or ?Physical Address? that was observed in earlier steps. 4. Click on the Apply button. Then, click the Continue button if prompted. Power Cycling 1. Shut down the computer. 2. Unplug the router?s power cable. 3. Unplug the Broadband modem?s power cable. 4. Wait for 30 seconds. 5. Plug in the Broadband modem?s power cable and wait for its lights to stop blinking. 6. Plug in the router's power cable once the modem?s lights stop blinking. 7. Finally, start up the computer and test the Internet connection.

Feb 16, 2006 | Linksys EtherFast Cable/DSL VPN Router...

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