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I have a whirlpool that had this problem ... items in silverware compartment were blocking the soap door. when we opened the DW, the soap door was open, but could not open properly during the cycle due to kitchen utensils in the way ... took a while to figure this our as it was intermitent (both the problem ... and us putting tall stuff in front of the soap door). Our soap door needs 3.5" of free space in front of it ... I think it's a design flaw. Good luck.
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Is there a tall dish/cookie sheet/pan blocking the dispenser door from opening fully? Check inside the rack of the dishwasher to see where the dispenser door lines up.
I will assume a few things as you do not indicate which unit you have.
You have a soap dish with a door that should open at the correct point in the cycle. That is probably not happening. You can tell for sure if the soap dish door is still closed at the end of the cycle.
If the door is still shut then something could be jamming it or it is faulty.
Take a look at the dish door and look for soap residue and dirt etc collected around the hinges and the clip holding the door shut. Clean it out.
Open and close the door by hand a few times to ensure it operates freely.
No Go ?
The timer tells the door when to open and close. If the door is faulty or the timer is not sending the signal then the soap will not dispense.
To test the soap disperser you would open the door and move the timer to the position where the soap should be dispensed. Then put a test light across the terminals on the dispenser to see if it is getting a signal. If there is power then the disperser is faulty. It now power the timer is faulty. You would replace the part accordingly.
It is hard to explain in detail how to do the test as I don't know the exact unit.
Short term solution until you get it properly fixed is to use the puck or dissolving package type cleaner. Just put it in the bottom of the machine at the start or open the door mid cycle (unit stops when you open the door) and toss it in. It will work for now.
Hope this helps you with some direction. Please rate this answer if it helps you get started.
Well the 2nd part of your question is probably the the reason it doesn't clean. If the soap door doesn't open then the dishes will probably not be cleaned. So.. I would focus on why the door doesn't open first.. is it sticking from old soap residue? If so, clean the dispenser with white vinegar and cycle it a few times without detergent and use the hottest/sanitary setting.. Then make sure you are using an approved dishwashing detergent for yuour wash cycle. Add some detergent to the dispenser and try cycling it without any dishes .. does the door open? If no, then you need to resolve that first.. If it does open, try running a cycle with about 1/2 the normal dish load and see if the door opened and the dishes came out clean.. Routinely, check and clean the drain filter so you aren't redistributing the food sediment from the previous load all over the next load of dishes.. Hope that helps..
If you are you using a liquid soap or packets that will be the main problem.If your unit fills with water circulates the water and drains the water,and also heaters are working then you probally need to change to cascade powder soap.The film on the dishes is soap.The unit has so much build up in it that when it gets to the rinse cycle it is rinsing dishes with soapy water.You need to get 2 medium bowls fill both 2/3 up with white vinager,place one in upper rack and one in lower rack and run unit on longest cycle letting the vinager splash out during wash.do this with no soap and no dishes.Having soft water will allow you to use less soap.
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