When I turn the drum manually in either direction, there is a metallic rubbing sound. There is no noticeable friction or resistance. The last load may have included stuff like metal hair clips from my daughter's pockets. I suspect one of these to have gotten loose from the pocket and and then gotten in between the drum and the drum housing, whatever it's called. I have tried using a flashlight to look thru the holes but I can't see any foreign objects. Is there a way to "get inside" the drum housing to remove whatever is in there or should I just call the repair guy?
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You have more serious problem than just your drum seal. The support arms in the wash tub are broken. The wash tub should always spin true. When it wobbles it is a sure sign that the suport arms or spider arms are broken. It is an expensive repair since the wash drum, the outer plastic tub and the door seal need to be replaced. Check your warranty, to see if some of these repairs can be covered. Get a few estimates before deciding whether to repair or replace it. Sorry.
Sounds like you have a seal issue. Try and shut the water from the back connection off after you do a load. I believe that it sounds like you have a leak from the gasket and it is letting water in when you don't want it there. If the water isnt there then we have narrowed the issue. Please let me know what happens. Hope it helps!
It sounds like the spider or support arms that hold the wash drum have failed and the drum is hitting the wash tub when it is spinning. Try spinning the inner drum by hand and listen for any thumping sounds as it turns. Also examine how it turns, if you notice that is wobbles as it turns, it also means that the supports are failing.
It can be fixed but it might be expensive. Get a few estimates before deciding to repair or replace. Hope this helps you.
I too had the same problem and what I found (besides poor workmanship in the design of this washer) is that the pressure switch hose had rubbed the drum and there was a hole in it - leaking water, which I hadn't noticed until I sat there and kept re-running washer til a puddle had shown up below. They wire tied the top of the hose to the drum but at the bottom of the hose there were no wire ties and so the foam padding that was wrapped around just kept rubbing until it ripped and then left the hose exposed to the drum. They should have never tied the hose to the drum and should have attached the hose to the right cover. I will be modifying their design as soon as my new hose arrives.
Sounds like the support arms have failed and the wash drum is now rubbing against the outer tub. It is a expensive repair. Get a few estimates before deciding whether to repair or to replace. Hope this helps.
To get inside the machine for a look, you have to take the back panel off, 1. Pull the plug 2. Turn off and then Disconnect the HOT and COLD water hoses at the machine 3. Remove bottom, side and all but 2 top corner screws from the back panel (all around the outer edges only) then supporting the panel, remove one corner screw, let the panel down on that side, then remove the other. 4.Remove panel 5. Grab a light, look inside.
My guess is that the spinning, wobbling drum worre a hose thru.
Good Luck! Hint: Put all the back panel screws in loose, all the way around... then tighten them
sounds like you have abadrear bearing, not cost effective to repair by you, parts have a 5-10 yrs warr, you would need to check your manual, usuallt wind up replacing, the rear drum, inner basket, without warr theese parts are probalby 650 dollars. so i would call an authorized servicer(whirlpool wont send you parts even though they're warr)