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I'm not sure when it started, because my 17 year old son was the last person to use the computer. I have a 4-year old Dell PC and have been running Norton Go Back just about the whole time. Since late last week I've been unable to boot up my computer (XP Professional). I get the Go Back screen, which tells me there's an error. I tried to disable Go Back, but all that does is give me a blank screen with a blinking cursor. How can I switch off Go Back so that I can at least try to boot the computer?

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My advice is to uninstal Go back as sometimes it stops the boot process, but you may have a faulty drive, so first try starting in safe mode (Pressing F8 on boot up), select safe mode and if it boots into windows you know it's not a hardware problem, but a software one.

Posted on Sep 02, 2008

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