Question about Lexmark E240 Laser Printer

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Printer doesn't like new cartridge

Up until yesterday our printer worked well with no problems. Our manager put a new cartridge in our E240 yesterday. Now the 2nd and the 5th orange LEDs flash constantly and nothing can be printed. We put the old cartridge back in. That doesn't cure the problem.

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  • bigbbk Sep 02, 2008

    followed advice as per advice given to Bill and still lights 2 and 5 remain on.

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It means you need to replace the photoconductor kit (the bit the toner fits into)
To reset this error, open the front door then press the cancel button for 3 seconds - all lights will cycle, close the front cover. The counter is now reset

Posted on Sep 02, 2008

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Open front door and push on the start button it should go into a sequence of flashing lights, close and turn on and off.

Posted on Sep 02, 2008

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1 Answer

Hp 7410: Error msg: Remove and check color cartridge. Is this a deathnell for this machine? I cannot seem to get past it even after removing and replacing.


There are several possible issues causing the problem. The color cartridge could be faulty. The contacts on the cartridge and the associated contacts inside the printer may be dirty. Finally, the cartridge chute may be damaged or printer may need service.

You can try a new HP cartridge. Next try cleaning the contacts with distilled (or bottled water) and Q-tips or lint free cloth. With the printer on, open the lid and remove the cartridges when they stop moving. Disconnect the power cord from the printer to stop the machine in the open state. Clean the cartridge contacts and the matching contacts in the machine. Dry the contacts with a new Q-tip or wait 10 minutes before replacing the cartridges. See http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=391194 for pictures. Then close the cover and reconnect power cord. You can repeat the cleaning step if it doesn't solve the problem.

If this doesn't work, look at the cartridge chute area to see if the spring is dislodged or the tab is broken. Again see the link above. In that case, the unit needs service. If it is under warranty, contact HP. Otherwise, decide if it is worth the repair cost.

I hope this helps.

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I think if you can catch it before the printer decides it needs an 'official' refill or replacement then it works (although when exactly this is is a mystery, as it always displays 'low' for black ink).
Yesterday, the printer decided it wouldn't print until the cartridge was changed.
Refilled; waited for half a day;replaced several times; turned the printer on and off 5 times with no cartridge in (to see if it would wipe the printer's memory of the cartridge); and spent about 4 hours online trying to find a solution.
If it starts working tomorrow, I'll let you know. I don't want to mess about with software that may reset the ink levels. (If anyone finds some that works, please post!)
It looks like Lexmark have ensured they can pile in the cash with their original cartridges.
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There must be a way round this!
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• If the print cartridge is not installed, install it.
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