Question about Hotpoint Ultima WD72 Front Load Washer/Dryer

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Fabric softner tray is left full of murchy water after wash cycle has finished. Machine is brand new and only been used once. Its a Hotpoint Ultima WDD960 washer dryer.

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  • leabaforce Mar 09, 2009

    Exactly as above however mine is a Hotpoint WD71 Washer/Dryer and is aprox 3yrs old now.



    I also have an ERROR 31.. but I'm trying to resolve this matter myself.

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Is the machine got good water pressure cus somtimes little water gets in the fabric soften tay and it dosent flush all the softner out. hope this helps.

Posted on Sep 02, 2009

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HiYa dh1200s

The softener tray needs to be cleaned out or the sensor for this replaced.
Yes, not enough water entering machine so not enough water to rinse out the softner

Please leave a good rating before you sign off.

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Water in the fabric softner slot is normal, but for the detergent slot you have to clean out with a tooth brush if you can't get the tray out. If there is water there it is quite a serious block, which is affecting your wash.

Mar 02, 2009 | LG TROMM WM2688H 4.0 cu.ft. Front Loading...

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Fabric softener not dispensing


Fabric softner trays often clog up, because a little soap powder in the tray by accident tends to block it. If you pull the soap tray out as far as it will go, you will see that there is a bit of the tray right at the back, probably on the left with an arrow or thumb print or indentation in it. If you press down on this it is a catch and it will allow you to remove the tray from the machine completely. Once out of the machine, the fabric softner cover will also lift out. Clean everything throroughly (Tak it outside and turn your garden hose full pressure on all the holes on the tray and then scrub it out with a toothbrush. Put the fabric softner tray mabc in and slide the soap tray back in the machine. This should have fixed it.

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1 Answer

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make sure you delute it with water. yes fabric softner will start to stain your clothes if you use too much of it. I would recomend stop useing it for a while. so you can clean the washer out. There is a product called Washer magic or Affresh that cleans out residues built up in your washer. or you can just run several loads of HOT water and bleach to clean it out. The hot water will melt the left over fabric softner in your washer. Fabric softner is kind of like hardend bacon fat thats what it looks like in your washer after time and if you do not clean your washer it builds up and builds up.
Also i do recomend alternating liquid detergent and powdered detergent. The reason why is powder leaves a residue that liquid takes away and vise versa. try this and let me know how it goes

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1 Answer

Dispenser tray removal


hi, nikoltheis! i'm not sure if we have exactly the same model, but it should be pretty close. here's what my user's manual says:

Detergent and fabric softner may build up in the dispenser drawer. Residue should be removed once or twice a month

- Remove the drawer by first sliding the safety latch to the right, then pulling the drawer out until it stops.

- Reach back into the left rear corner or the drawer cavity and press down firmly on the lock tab (left rear portion of the drawer). Pull out the drawer.

- Remove the insert from the bleach and fabric softner compartments.

- Rinse the drawer and inserts with hot tap water to remove traces of accumulated powders and liquids. Large amounts of fabric softner residue may indicate improper dilution or that more frequent cleaning is required.

- To clean the drawer opening (the empty area left behind when you remove the drawer) use a small brush to clean the recess. Remove all the residue from the upper and lower parts of the recess. (The picture shows this being done with a tooth brush.)

- Replace the insert pressing "X" to lock it in place. Return the dispenser drawer.

Good luck!

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1 Answer

Fabric softener always left in tray


hi there are you using concentrated softner if so water is down as some softners are to thick to go through the dispenser also give the whole drawer a soak in hot soapy water incase there are any blockages.

hope this is of some help

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1 Answer

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Remove the dispenser tray. Inspect the area just above the fabric softener portion of the dispenser. There should be a series of holes where water feeds into the tray during the rinse cycle. Sometimes these holes become clogged with fabric softener residue. If the holes are clogged, water will never dispense the fabric softener out and it will stay in the tray. If you take some cotton swabs and meticulously clean all the holes out, I bet your problem will go away. Let me know if this was helpful to you.

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It obviously is backed up or splashed in from the wash. And if it is just water why worry about it.

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