Question about Panasonic KX-T7630 Corded Phone

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Can I change the on-hold music ??

Is it possible to change the on-hold music on a Panasonic KX-T7668 ??

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  • Starky Sep 02, 2008

    I have found a 3.5mm Jack Socket with MOH writtin above it... is it just a case of plugging a CD/tape player into that ??

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  • Panasonic Master
  • 2,460 Answers

The on hold music comes from something plugged into the TDA cabinet in the back room. Sure you can change it, but you have to find it first.

Such sources can be an On Hold device from Intellinet, A Premier box, or maybe a Nel Tech box or simply just a radio or CD player.

Once you identify what you have, post back here and someone can talk you through sources to change the message.

Carl

Posted on Sep 02, 2008

  • Carl Navarro
    Carl Navarro Sep 02, 2008

    Yes and No. That's the music input. How it behaves is controlled in system options 710, 711, and 712.



    You asked about changing the on-hold music, meaning you had it to start with. If you actually have tones on hold, then you need system access to change the options.



    Carl

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The music source plugs into the EXT MUSIC port of the Panasonic System cabinet. It could be one or two jacks on the side of the box or the MPR card. Whatever supplies the music would need to be reprogrammed. In the USA, it's illegal to play unlicensed music on hold without paying a fee.

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Hold music is attached to a port labeled MOH on a Panasonic TDA system cabinet. Check out your back room or telephone or electrical closet where all the wires go and see if there isn't a seperate box for the MOH system. Once you know what it is, you can find out how to change the music.

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Back in a closet or electrical room, there's a back and blue cabinet with all the wires coming into it. That's the phone system cabinet. Your Music is plugged into a port labeled MOH.

When you get to that, it will be some sort of MOH player. Post back when you find it. If it's an On-hold product, there's a software program to change it.

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If it's truly music and not tones, the music comes from a device plugged into the system cabinet. On the side of the system there is a port marked MOH with a cable and a box at the other end. Here's where you find the MOH device and either change the CD or record new messages into it.

Intellitouch has a product called message studio that lets you make your own message on hold messages here:
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The demo is free, and a licensed product is about $30.

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If you truly have music, it comes from a box plugged into the cabinet. The unit could be made by several manufacturers, or could be a CD player. If the talent is music with alternating male and female voices saying "thank you for holding we appreciate your business", etc. then it's probably an OHP-6000 that comes with Message software. http://www.onholdstore.com/software.html

If you have "tones" on hold, then you need to acquire a music on hold box and make a couple of programming changes to set it up. MOH boxes and messages can be found by search engine. The keywords on hold music will get you 19 million hits.

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Are you trying to change the greeting on your personal voice mail? Do that from within your mailbox under "Manage your Mailbox." Just follow the prompts.


We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.

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