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The music source plugs into the EXT MUSIC port of the Panasonic System cabinet. It could be one or two jacks on the side of the box or the MPR card. Whatever supplies the music would need to be reprogrammed. In the USA, it's illegal to play unlicensed music on hold without paying a fee.
Hold music is attached to a port labeled MOH on a Panasonic TDA system cabinet. Check out your back room or telephone or electrical closet where all the wires go and see if there isn't a seperate box for the MOH system. Once you know what it is, you can find out how to change the music.
If it's truly music and not tones, the music comes from a device plugged into the system cabinet. On the side of the system there is a port marked MOH with a cable and a box at the other end. Here's where you find the MOH device and either change the CD or record new messages into it.
If you truly have music, it comes from a box plugged into the cabinet. The unit could be made by several manufacturers, or could be a CD player. If the talent is music with alternating male and female voices saying "thank you for holding we appreciate your business", etc. then it's probably an OHP-6000 that comes with Message software. http://www.onholdstore.com/software.html
If you have "tones" on hold, then you need to acquire a music on hold box and make a couple of programming changes to set it up. MOH boxes and messages can be found by search engine. The keywords on hold music will get you 19 million hits.
Press programme button, enter programme number (**1234), using the up down arrows move to number 004 which should be xtension name. Press clear, to delete any information, then enter new name using keypad. When complete press enter in the middle of the up down keys, pick up and reset handset and it should be stored.
That depends on the system you are using with the phone.
Are you trying to change the greeting on your personal voice mail? Do that from within your mailbox under "Manage your Mailbox." Just follow the prompts.
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.