Question about Seagate (ST3100203U2-RK) (ST3100203U2RK) 100 GB Hard Drive

6 Answers

External hard drive stopped working

It was working fine,but installed a new printer and its stopped just come on every now and then.but now is saying unknown device,no driver files,malfunction,replace device.can you please help me Cliff

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  • pollytom Sep 02, 2008

    i would like to try what pagebor said but i have files on the hard drive i dont want to loose.also i took this to another computer and it went on straight away.Cliff

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Click start
right click my computer
properties
hardware
device manager
?external harddrive
scan for hardware changes

Posted on Sep 02, 2008

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Assuming that it has worked previously.
go to control panel/system/ device manager/hardware and check out the USB connections[assuming it is USB] are there any yellow tabs showing?
If yes click on the drive and then driver and then rollback driver.
If no yellows showing make sure the drive is powered up[ yeah yeah I know but it happens]
Then go to bottom task bar and the safely remove
hardware icon and click to see what hardware is showing as active.
Remove the USB connection and reinsert into another slot if poss or swap with something.

Hope this may help you..

Regards,
VOTIT

Posted on Sep 02, 2008

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Uninstall and reinstall the drivers then do a full pc scan (clean)

Posted on Sep 02, 2008

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Please reinstall the drivers

also check for any virus in your system

Posted on Sep 02, 2008

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Have you tried uninstalling and reinstalling the drivers? What operating system are you running. Also Are you plugging both of these directly into the computer? Once I have more information I can help you completely. Please don't reject my help til I can help you further.
Thanks,
Lee

Posted on Sep 02, 2008

  • Lee A.
    Lee A. Sep 02, 2008

    Also you may try just rolling back windows to when it was working. Most likely it is a driver conflict/usb conflict. Worst case go here.


    http://www.seagate.com/www/en-us/support...
    Follow that link for warranty information.

    You can also contact support on the link on the left on that page.
    If you need any other assistance let me know, if you have a moment to accept and rate my solution I would greatly appreciate it.


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Plz try in another usb slot, if the problem persists then try to format the hdd and check.

Posted on Sep 02, 2008

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