Question about Creative Labs Zen Digital Media Player

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AHH ive downloaded the software for my zen, but everytime i try to use the creative explorer, it reads that my device is not connected, when it actually is. ive even reinstalled the software, but i just keep getn the same result. without the explorer working i am unable to put songs on my zen. it doesnt even show up under the my computer link when my mp3 is actually connected by the usb to the cpu. it stills charges though, but i want music LOL. PLEEZ HELP!!!!!!!!!!

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  • backwords Sep 04, 2008

    I have the same problem... It works fine only it won't communicate with my computer, it doesn't even acknowledge its presence... I't like they've gotten a divorce.

    What's up!?


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I have the same exact problem as kandii07

Posted on Sep 04, 2008

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One of the typical problems people run into with MP3 players is that they lose the software that came with the player and can't figure out how to get music on or off the player. So here's a quick how to. This will work with most brands of MP3 players, or even USB flash drives.

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From the Start menu, select Control Panel > System. From the window that appears, select the Hardware tab and then click on Device Manager. You will find a listing for your Zen Player - probably under Portable Devices. You may well see that the entry for Zen has an exclamation mark in it - delete this entry by right clicking your mouse. Reboot your PC with the Zen player still attached and you should find that the problem is cured.

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