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Help An Idiot at my work pressed the bluetooth button on the bottom of my bluetooth mouse and now the mouse doesn't work. I called a computer company to help me and they told me to press the keyboard bluetooth button..even though the keyboard was working fine! I;ve done that and now both the keyboard and mouse arn't working......HELP!!!

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  • jmay88 Sep 05, 2008

    It's all good i've solved my own problem... Thanks for trying though

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If yours is a Logitech mouse+k/b, try the following link:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=7709

If not, please post back with the make and model of the mouse and k/b..

Posted on Sep 04, 2008

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Posted on Jan 02, 2017

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  • Check to ensure that the wireless receiver is plugged into your computer. Press the "Connect" button on the bottom of the receiver to attempt reconnecting your mouse and keyboard to the computer. If your mouse and keyboard use Bluetooth, ensure that your computer's Bluetooth is active and detects the mouse and keyboard.
  • Check to see if the keyboard and mouse are turned on. If the power indicator lights on the keyboard and mouse are not green, press the "Power" button to turn the keyboard and mouse on.
  • Check the batteries of the mouse and keyboard. If the batteries are dead, replace them with fresh batteries and reconnect the mouse and keyboard to the computer by pressing the "Connect" button on the bottom of the wireless receiver attached to the computer. If your mouse and keyboard use rechargeable batteries, let the batteries recharge before using the device again.
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Wireless device like the mouse needs a wireless connectivity to a computer like a bluetooth or a wireless receiver. Make sure that your mouse batteries are all working and the wireless receiver is properly plug into the USB(Universal Serial Bus) port of the computer. The wireless receiver don't need battery so you don't have to worry about it. The two both have a push button, press both buttons to activate the connection. Wireless connections has limit in distance so make sure that you are not too far away from the receiver while using the mouse and that is 9 feet or 2.7 meters so keep that in mind. When the cursor moves when you move the mouse, you have connected the mouse properly. If the cursor doesn't move, try repositioning the receiver. If it still doesn't work, you may need to restart your computer (if you haven't already) or reconnect everything.

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Most Bluetooth keyboards and mice are just Plug-n-Play and does not require any driver installation. You need to isolate the problem, please follow the steps below:

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2. Make sure that the USB ports of your computer are working.

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