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Looks like the player's functions have been deranged after it's been formatted.
Upgrade the firmware by using the PSS Device Manager.
Go to the support site for downloading and installing this device manager onto your computer. http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=PSS110/37&slg=en&scy=US
To get to the download for the firmware upgrade
open the link in a new page and
accept the End User License Agreement ( EULA )
Install the upgrade onto your computer and follow the steps.
Make sure you have the correct version of Musicmatch and that you had installed the provided plugin for the PSS. I personally tried several hours of uninstalling and reinstalling everything until i get it to work.
Try "Pandora's Shoqbox" instead of musicmatch. If you don't like it or doesn't work you can also try Shoqbox buddy.
This is the LEAST of your problems - the official MusicMatch service was cancelled in October 2007, so you are only going to get limited functionality out of this player in the first palce. If the jukebox is working, don't mess with it. If it is not working: Download the newest version of the Philips Device Manager: www.usasupport.philips.com - change your country/language as needed Enter in your exact model # Click on the link for your exact model # Click on the Software & Drivers section Click on "Firmware Upgrade Software" Install the new Device Manager Open and run the "Repair" tab
There is a driver for it that will work with XP, however, the issue is finding a program to make use of that driver. The brain surgeons at RCA decided to not include a program to put music on your MP3 player and instead relied on third party software... that software being MusicMatch Jukebox. Of course, somewhere along the line MusicMatch dropped support and even if one were to acquire an old version of the program, you have to download a MusicMatchplugin that allows it to recognize the MP3 player... a plugin that no longer exists on the MM website. Isn't that wonderful? Currently, I'm looking into the matter, and if I find a solution, it will be posted.
This problem is usually due to using Windows Explorer or My Computer to transfer files. Although you can use the player as a removable drive, it will not recognise any music tracks transfered in this way. The HDD060 & 070 series have a database of tracks which is read by the player on startup. The player does not scan the drive.
To transfer tracks you need to use the Musicmatch Jukebox software on the product CD. Musicmatch updates the database when transfering music tracks.
This software is not compatible with Windows Vista, or Windows Media Player 11. If you have Media Player 11 you will need to uninstall version 11 to roll back to version 10.
If you are already using Jukebox, the problem may be the way the software is recognising the player. The HDD060 & 070 series show up both as "Removable Drive n:" (Where n can be any drive letter) and "GoGear".
If Musicmatch Jukebox is recognising the player as "Removable Drive n:" then go into the Musicmatch Options, and look for the Devices option or tab. Click the drop down menu next to the "Removable Drive n:" entry and select "GoGear".
The tracks you have already tried to transfer are actually on the player, so you will need to run the Philips Device Manager form the product CD and Restore the player, to free up this space.
hello, i found the original cd that came with the mp3 player, uninstalled musicmatch and pss device manager, disconnected from the internet and reinstalled everything on the disc. i then reformatted the device and had to go into settings on the portable device option in musicmatch and selected pss 110 rather than flash. the device works now although i had to select the 'add' from portable device rather than sending to it from musicmatch jukebox. hopen it works for you. you may have to keep selecting the pss option as it seemed to re-set itself as a flash device a few times. john
Grab the software from the Philips website www.usasupport.philips.com - since revamping the site recently, it looks like the original CD software may no longer be available, so load it by entering a slightly different model number - SA6087/37, for instance. click on Software and Drivers, and then "Device/Firmware Manager". After doing this, there is a firmware upgrade available through entering the correct model number of your device on the Philips website.