Will not auto detect incoming faxes
Review the information below to determine why faxes cannot be sent or received.
Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting.
The fax machine doesn't receive or send a fax and prints an error report (bpu02549).
Faxes cannot be received but they can be sent .
Faxes cannot be sent but they can be received .
Faxes fail intermittently or with only one fax number .
Faxes cannot be sent or received or you're not sure of the problem .
Faxes cannot be received but they can be sent
Review the information below to determine why faxes are not being received.
Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager.
These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
Visit the HP Support and Drivers Home page .
Select Download drivers and software.
Type in your model number (HP PSC 2210xi for example).
Click the search arrow to the right of the text entry box.
You may be asked to select your product from a list of models.
On the software download page, select your Windows version.
Locate and select the firmware update.
Follow the directions to download and install the update.
If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
Aug 02, 2006 |
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