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Sony CD/DVD Player will not load

I just purchased a DVD player and it does not load a DVD. I tried a new disk thinking the grandkids may have finger marks on the old ones and it does not load either. The "loading" word is on the machine and it just stays there. The requests to open the tray is really slow to activate as well. I switched tvs thinking it may not be compatable - no difference.
The cables seem to be colour coded correctly.

Any Suggestions?

Thank you.

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  •  Bobby
    Bobby May 11, 2010

    Hello,
    Does the disc sound like it is spinning up when you load the dvd in the player? If you could also include the make and model number it will be helpful in looking up information on it. Since you just purchased it, it should still have a warranty have you considered returning it or exchanging it from the store you bought it at or getting it looked at at a local dealer that is covered by your warranty?


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1 Answer

I packed up the DVD player and took it back to the store. Well, I came off as
a crazy old lady. It worked fine for them. Brought it back home and plugged it in and works just fine. Thought it must be a cable plugged in wrong, or needed to program something. Didn't know who to ask - thanks -

Posted on Sep 03, 2008

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The problem could be on the DVD player and the lens of it.Please follow the D.I.Y procedures bellow:.
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Try using a cleaning disk for the laser eye. This is a special dvd with a brush grafted on it to clean off thedoirt on the laser. Hired DVD;s are often covered in greasy finger marks and other debris which gets transferred to the iris as the disk spins. this eventually clogs the laser and it can no longer do a load and often reports no disk.

Please rate my help++++Thankls for using FIXYA

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I had the same "Cannot play" problem - happened suddenly, I don't think I was doing anything unruly at the time.

After checking repair (exchange) prices in excess of $250 from Sony, I decided to open the cover to see if I could see anything wrong - normally a futile exercise with electronics except that in the past I have cleared errant disks that have lodged themselves near the drive/player at the rear of the library.

Upon opening and watching the library try to load and play I noticed the drive itself was not spinning the disk once loaded. It would sit for awhile, thinking about it I'm sure, then would unload and load the next dvd, again failing to spin.

I thought okay, maybe try to spin the dvd while in the player to see if it's jammed or otherwise hard to turn. It was not hard to turn and spun freely. In fact, when I put my finger through the hole at the exposed side of the player at the hub to spin the dvd, clockwise, it suddenly started to spin - and play!

I put the whole thing back together to test and all seems to be working fine at this point. Not sure what would cause the motor to stop spinning and remain in that state through poweroff/on cycles etc. but I'm sure this is not the last time I will have trouble of this kind.

I would note that when replacing the library back in its home on the shelf, be careful not to tip the library, especially toward the player area because the disks will spill out of the carousel near the player and become jammed when you power it on and attempt to load. A final tip of the library away from the player area may clear this if you hear the disks rolling out of their slots and you don't want to open the top again (it's a darned heavy box when fully loaded).

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http://forum.videohelp.com/topic350059.html

I think I found these adjustments! There are two tiny surface-mount potentiometers (could be capacitors also) sitting in the small circuit on laser assembly.

this is exactly response I would like to hear - an expert opinion!

What I did with help of 1mm-wide screwdriver:

1) There were two surface-mount potentiometers marked with C1 and D. I tried first D. Turned it clock- and counterclockwise by about 45 degrees.
2) After each turn I opened and closed tray to force the player read DVD disc.
3) It did not help, "NO DISC", then I tried the same with C1, and again, no luck.
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Moreover, seem that now player reads content of the DVD discs faster then before. Probably manufacturer did not really adjust it properly and upon the time something has degraded, so it failed eventually.
Some Home dvd players may not have any adjustment abilities, but you would find such things not too far away from the lense, if they don't exist, get a new unit.

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