Question about Webroot Spy Sweeper (spysweeper) for PC

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Webroot spysweeper installation problem

Just bought this today and tried to load it on my new computer. A popup came up and said Spy Sweeper is not compatible with 64 bit operating systems. What do I do?

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Dear Wlutke,
As far as I know spysweeper works good only in Windows XP not in Vista. You contact spysweeper customer care and tell your problem. Each software has some trail period. So if you were not satisfied with the product you can return it and get your money back.

Posted on Sep 06, 2008

  • Arun Kumar Sep 06, 2008

    My suggestion is don't use spysweeper for windows Vista.

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I bought webroot 2011 and tried to install so I uninstall and processing installing something happened now i can not go on line and can not finish install and error says error 2 and kill failed .would you...


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How do i uninstall my old webroot spy sweeper?


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SOLVE PROBLAM


Hello there:
please try these links and see if they will help you.
hopefully you have the genuine product

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Sep 15, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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Installing a new antivirus program


if you know registry editor then go regedit find all webroot stuff and delete

Jul 11, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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Trying to uninstall webroot spy sweeper and system keeps crashing


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It allows for total un installation.

May 06, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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Webroot SpySweeper 5.5 incompatible with Vista Home Premium 32bit


You can always try Spybot its free and will know for its detection and removal of spyware.

Dec 15, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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I received the disk today and when I tried to install it , It said this was an older disk than the one I have installed.


If you are trying to over write your existing spy sweeper with an older version... it will recognize that and bounce you out..you can get online support from webroot for this by contacting them directly at www.webroot.com/support

Sep 23, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Uninstall spysweeper


Go to Start/Run and enter regedit hit the Enter key.
Go to:
\HKEY_LOCAL_MACHINE\SOFTWARE\Webroot

Delete the webroot folder.

Jul 07, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spy problems


First Try This:
Try to uninstall Spysweeper and reinstall (Control Panel -> Add Remove Programs)


If it gets nasty reboot in to safe mode (follow these steps):
1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
2. Select an option when the Windows Advanced Options menu appears, and then press ENTER.
3. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom, select the "Windows XP with networking"

Once you are in safe mode do this:
1. Download the free microsoft app "Autoruns" from http://download.sysinternals.com/Files/Autoruns.zip
2. Extract the .zip file
3. double click the file "autoruns.exe"
4. The program will start autoscanning your computer to see what boots up with it (it will take a few min.... bottom left of screen tells you when it is done)
5. Make sure you are in the "Everything" tab (which loads up by default)
6. Hit CTRL + F (to do a Find)
7. Type "Spy" and hit ENTER
8. The first entry containing the word "Spy" in your startup instructions will be highlighted
9. Look at the "Image Path" column, if it contains anything like "C:\Program Files\Webroot\Spy Sweeper\" uncheck that item
10. Press F3 to see the next item containing the word "Spy"
11. Keep repeating steps 9 & 10 until you get through the entire list
I'm guessing you might find the following:
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
12. Reboot as normal (spysweeper should not load up)
13. Attempt uninstall, reinstall again

Jan 05, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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