Question about Brother MFC-640CW All-In-One InkJet Printer

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Brother 640 printer says it is offline

It says it is offline and will not print. I have not switched anything.

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  • rriberdy Nov 02, 2008

    Mine does the same thing. There is NO button to put it back online. I must delete it and search again for it.
    I will try reinstalling it with the control centre to see if that helps.

  • sachetpack Nov 23, 2008

    The icon in the bottom right of my computer screen is brown and it will not print. the only way of sorting this is to re-install all the software. There must be a better way!!!! There is no online button on the printer.

  • karen559 Dec 03, 2008

    No button either....just the same frustrating problem.



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I plugged it into a different USB port on the computer, and it started printing immediately.

Posted on Mar 02, 2010

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Check the front control panel, and there should be a button that is labeled 'on line' or similar. Press it to bring the printer to an on line state.

Posted on Sep 01, 2008


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Related Questions:

2 Answers

When I try to print I get the message " Printer


Check the following steps to fix printer offline error :

Go to system settings and select the 'Printer' option.

Right-click on the printer and enable the 'Use Printer Online' function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

May 04, 2011 | Brother MFC-490cw All-In-One Inkjet...

4 Answers

Why does my Brother printer goes into Sleep mode and I can't print??

I have copied in the illustrated instructions for resolving printer status is Offline or Paused. (For Windows®) but if distorted please view here.

The printer status is Offline or Paused. (For Windows®)
To solve the problem, please see the following:

  • If the printer status is Offline:

    Check that the printer is online using the following steps:


    1. If the LCD screen is blank, then the Brother machine is not powerd on the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.
    2. Check the LCD screen for any error messages. An example would be "Paper Jam" or Ink/Toner Empty". If the LCD screen shows an error troubleshoot to clear the isssue indicated.


    NOTE : These steps or screens may differ depending on the operating system.
    1. For Windows® XP Users:
      Click Start => Printers and Faxes

      For Windows Vista® Users:
      Click Start => Control Panel => Hardware and Sound => Printers

      For Windows® 7 Users:
      Click Start => Devices and Printers

    2. For Windows® XP and Windows Vista® Users:
      Right click on the icon for your Brother machine and choose Use Printer Online.

      For Windows® 7 Users:
      Double click on the icon for your Brother machine => See what's printing => Printer => Use Printer Offline (Take the checkmark off.)

Note If the problem still continues, do one of the following:
  • If you find the Related FAQ's at the end of the page, click it and check another solution.

  • If you don't find the Related FAQ's, please contact Brother Customer Service from "Contact Us".

  • If the printer status is Paused:

    For Windows® XP and Windows Vista® Users:
    Right click on the icon for your Brother machine and choose Resume Printing. (If the menu reads Pause Printing, there is no problem in the printer status.)

    For Windows® 7 Users:
    Double click on the icon for your Brother machine => See what's printing => Printer => Pause Printing (Take the checkmark off.)


    If this does not solve the problem,

    For Windows® XP and Windows Vista® Users:
    Double click on the icon for your Brother machine and choose Printer => Cancel All Documents.

    For Windows® 7 Users:
    Double click on the icon for your Brother machine => See what's printing => Printer => Cancel All Documents


If you are using Windows Vista or Windows 7 please view here.

Trust this is helpful.

Dec 17, 2010 | Brother MFC 7840W Printer

1 Answer

Brother mfc490cw printer show offline and erro

Hello there:
for the document you want to print click on print and your printer should show up now just click on the printer and look down where it says use printer offline and click on it again and than it will say use printer online and just print from there ok please dont forget to rate this solution for me
best regards mike

Aug 06, 2009 | Office Equipment & Supplies

1 Answer

My printer somehow has gotten offline. I have

try reinstalling printer then switch it on before u switch on u comp.

Jun 06, 2009 | Brother MFC 490cw Color Inkjet...

2 Answers

I can't get the printer to say ready, it stays offline.

"right click" on the printer icon in "printers and faxes", And select "use printer Online"

please rate solution ;)

Apr 23, 2009 | Brother MFC-7820N Printer

1 Answer

I can't print anything

Do the install with the network cable, DELETE the printer but not the contol files, do a manual install. The Brother software is screwy. Read the tech manual.

Jan 14, 2009 | Brother HL-2170W Laser Printer

1 Answer

Printer message says it is offline


Kindly check the usb cable if its fine then try going into control panel open printer and faxes option & set your printer as default .


Jan 03, 2009 | Brother HL 2140 Laser Printer

1 Answer

Printer offline

Go to control panel and printers and faxes on your laptop and when you see the printer icon for the printer, right click on it and left click on use printer ONLINE. make sure then that the laptop is communicating with the printer.

Apr 13, 2008 | Brother HL-2070N Laser Printer

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