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Please Help I have a very serious problem and have waited for a brochure since 03/30/08 on a Craftsman mini gas tiller/edger which I purchased from a Sears store in Altus, Oklahoma. At this time of purchase they did not have the brochure to go with the product I purchased that day. So, I took them at their word and promise that I would get one within a week or two to no avail. I made a couple of calls after this time frame but they just seemed to not care at all since I had already purchased the tiller/edger. They would always tell me they would assure certainity of my receiving a brochure but as of this date 09/01/08 still no brochure. They (3 different employees) at this Sears store all told me I would get the brochure but they never kept their word, their word I took on faith and kept hoping I would get the brochure which they earnestly promised all along I would get. This is a shame that Sears would allow such behaviour. I am 78 years old and living on a very fixed income so therefore I ask that Sears finally do the rightful thing and see to it I after such a long period of time finally I will get the brochure I have been promised all alone. The serial # is 1A266DKD-886, item # 21AS144R799, model # is 316-29Z71D.

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  • Antonio Boscia
    Antonio Boscia May 11, 2010

    do you mean the owners/operators manual? have you tried asking to speak to a manager?

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If you go to Sears.com, then go to parts,then type in the model number, then look to the right and scroll down slow you will see a spot that says get manuals for this model and click on view manuals then any manuals they have you can print them out.

Posted on Dec 29, 2008

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