Question about Olympus SP-350 Digital Camera

2 Answers

Olympus SP-350 Digital Camera ZOOM ERROR - Olympus SP-350 Digital Camera

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  • enriquea Oct 08, 2008

    I have the same problem. I can´t use it for this problem. The garantee is finished only 2 months ago.

  • tonotobark Oct 14, 2008

    I have the same problem. Some times a new battery helps, but not often. I do not know how to solve this issue

  • les from Oz Oct 24, 2008

    same problem. Is this a design fault.

    who can fix it in Sydney Australia

    les@shepp.com

  • maryrachelle Oct 30, 2008

    When powering on the camera the lens starts to come out, I get the Olympus screen and then a blue background with red letters that say zoom error and then the lens retracts back and the camera shuts off. How can this be fixed?

  • jrhem Nov 01, 2008

    sometimes i think it happens after viewing images



  • Anonymous Nov 23, 2008

    I have the same problem. New batteries didn't help.

  • Anonymous Dec 04, 2008

    I have the same problem can you help!

  • cjp1 Dec 08, 2008

    Same problem here.

  • Anonymous Dec 11, 2008

    The error seems to be due to the lens becoming off axis and not extending. I was able to turn on the camera by lying it down flat on its back so the lens will extend straight up when the camera is powered up

  • Anonymous Dec 20, 2008

    The same problem

  • HarmonicaHar Dec 23, 2008

    Same problem after pressing POWER, a series of beeps and then the blue screen with ZOOM ERROR appears and turns off. I switched batteries a few times and then it went on.

  • Anonymous Feb 12, 2009

    too bad - new drivers worked - but only for some days - back again...

  • Anonymous Apr 27, 2009

    sometimes the camera works sometimes it says zoom error. It is unpredictable

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When it happened to me, after reading several online suggestions, I figured "has something to do with the lens track and with the sensor." So I tried powering the camera on at different angles, different rotations: facing up, facing down, upright, 90 degrees right, 180 degrees, 90 degrees left. THAT DID IT !! Was so wonderful to hear the gentle hum & whirring of the camera lenses moving!

Posted on Nov 27, 2013

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  • Master
  • 6,831 Answers

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Posted on Oct 07, 2010

5 Suggested Answers

SOURCE: Zoom Error

Have you tried changing the batteries to new/charged ones?

Posted on Oct 17, 2008

  • 1 Answer

SOURCE: Olympus SP-570UZ-zoom error

Had 570UZ for 2 weeks and "ZOOM ERROR" occured. Seemed hopeless. Changed batteries several times, bought new Alkaline.
No change. Finally decided that it is probably a connector problem.
Turned Camera Off. Held Camera by the lense barrel. Held palm of other hand and thrust the back of the camera ( LCD side) into the
other hand. The idea being to jostle the camera contents without cracking the LCD. Did this a couple of times, turned camera on and it works fine. At least for this evening. At least for now it seems like a classic component connector problem somewhere inside the camera.

Posted on Mar 15, 2009

  • 11967 Answers

SOURCE: Zoom Error with my Olympus SP-550uz

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jan 04, 2010

richard191
  • 691 Answers

SOURCE: Hi Ive got an Olympus SP-550UZ digital Camera

Hello

Thank you for using FixYa for your problem

Always check the batteries first but if is it still giving the same fault, your camera is faulty. "Zoom error" is repairable
It should be taken to an authorized repair centre for a repair estimate. Very few digital cameras have any user-serviceable parts.

Please rate our solutions and if you still have problems please call back for more ideas to help you

Thanks
Richard Scott
Technical Support
New Zealand

Posted on Feb 21, 2010

lock123
  • 6831 Answers

SOURCE: Zoom Error??

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Posted on Sep 30, 2010

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Hello

Thank you for using FixYa for your problem

Always check the batteries first but if is it still giving the same fault, your camera is faulty. "Zoom error" is repairable
It should be taken to an authorized repair centre for a repair estimate. Very few digital cameras have any user-serviceable parts.

Please rate our solutions and if you still have problems please call back for more ideas to help you

Thanks
Richard Scott
Technical Support
New Zealand

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