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You can only have one item plugged in to the ave jack at one time. Seems silly for a tv with two sets of av ins, but i ran in to the same problem and this works. Just unplug the dvd player or the game console.
SpongeBob SquarePants 13" TV
Is the DVD player in this 13 inch television; if it is then you can ring the product support number 905-940-5089
I hope this is correct for the USA.
Or you could try hypnotizing your son to get the password!