This just happened to me when my son dropped it in a glass of water this morning. You have to remove the battery and the 2 screws behind that plate and the 2 toward the bottom of the phone, then remove the small red plastic piece at the top back. There's another screw behind that. Then you can carefully pry the plate off. For the front plate you have to open the phone and remove ( I used a pin) the 2 little rubber nubs at the bottom of the screen. Then remove those 2 screws. Then, starting at the top front, carefully pry the front plate off. The front plate didn't come off as easily as the back one for me, but I was eventually able to get it with a flathead screwdriver without anything getting damaged.
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I had the same problem with my VX8350 and when I called customer service they told me the same thing, but then I took the phone to a Verizon company owned store and they replaced the phone for free as it was a know problem with this model.
there should be an enable usb mode on the phone itself if not then you can use a program called bitpim which is an excelent program for syncing almost any and every phone with your pc via usb and will automaticly detect the driver required and offers help on how to connect each phone, the site to download it is: http://www.bitpim.org/
it is third party software so completely free to download and feel free to scan with any anti-virus and/or anti-spyware it is 100% clean
I'm holding my VX8350 right now, its a new one since I dropped (at least 20 sum times) my first one and broke the right hinge too. And unfortunately this phone does not have a sim card. If you end up getting this phone then I'd HIGHLY recommend getting the rubberized case. It makes holding onto it much easier!
Probably drew some moisture into the speaker or mic area. These things are just like a sponge. If you would like i can take a look at it for you. I have a repair business and i do at least two to three of these a week.
Just let me know if i can help!