Question about KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator

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KitchenAid Superba ice maker not dispensing ice

I have a KitchenAid superba architect side-by-side refrigerator and the ice dispenser stopped working. It makes ice but won't dispense. We just changed the filter and it stopped dispensing. We pulled out the ice bin, dumped out all the ice, melted everything inside, put it back in and it made more ice but still won't dispense. Any ideas what might be wrong?

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  • accocrash Sep 21, 2008

    I have the exact same problem. Water dispenser works fine. Makes ice fine just wont dispense.

  • Anonymous Oct 20, 2008

    we have the same problem with are KitchenAid supra, makes ice fine, does not dispense the ice. so we have to buy ice.

  • steveram Nov 02, 2008

    I have the same problem icemaker not despencing

  • f_wiggers Nov 08, 2008

    Will not make ice water or dispense water to drink. In past the filter needed to be changed, but the filer light says the filter is OK. This has happened before and opening and closing the door (seems) to have have it restart. Same with pushing all the button, etc. Now nothing seems to make the water system work.

  • RandySoCal Nov 08, 2008

    My ice make has been on the frits for about a year off and on.

    And now the ice maker quit totally. I noticed broken ice cubes in the
    tray so I removed and unpluged the maker and cleared the frozen broken
    ice pieces.

    I then replaced the maker plugged it back in and still have the same problem .

    I ice make don't even move . I checked my connection and there is power
    going to the unit. What am I missing . Please If you could help it
    would be great. I would be the family hero :-)



    sincerely, Randy

  • Anonymous Nov 08, 2008

    I have the same problem. I replaced the ice maker, it made one load, filled up, froze, but won't dispense. Does anyone have a solution? thanks

    H. Reiser

  • Canesdj Mar 23, 2009

    I am having the same problem, making ice but not dispensing, what I have noticed is that the ice bucket is not completely "clicking" in to place. An I believe this prevents the motor from working. Any ideas?

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This is not a solution, but an explanation- our repair man said that there is a line (tube) containing electric wires that passes from the frig to the door at the bottom of the door, near the hinge. for what ever reason, the line has broken, thus keeping the electric from getting to the motor that dispense ice and water- solution= $700 for a new door; we'll do without

Posted on Mar 19, 2009

  • steve gandolfo May 12, 2013

    this happen to us and kithenaid fixed it on warranty, it was a design flaw, too short of a wire loom was used.

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This might sound a little blond, but I was having the same problem until my daughter showed me that it was on lock...  just another little thing to check.. good luck..

Posted on Jun 11, 2009

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The Line between the icemaker and the valve on the back has frozen. It happens about once a year on min. Remove the line on the back where it goes into the top of the freezer. Take a clean coathanger and warm it with a hair dryer. the run it thru the line. You may have to blow on it a couple of times as well but the ice will come out of the line and you will be making ice again.
Hope this helps

Posted on Mar 19, 2009

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Mr Nascar, How can there be a piece missing if I'm the only owner and nothing has changed with my ice maker since I bought it 3 yrs ago?

Randy :-\

Posted on Nov 08, 2008

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Sometimes it could get hung. Therefore it will keep on and keep on making the ice. So you should turn off the ice maker and then take everything out and try to work with it.


Write me back and let me know :)

Posted on Nov 09, 2008

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The problem is that the bottom piece is missing from the ice maker housing. i have the same problem and im looking for that peice

Posted on Oct 31, 2008

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