Question about Dell 942 All-In-One InkJet Printer

1 Answer

Clear the carrier jam

Horrible grinding noise. ink cartridges stuck on left side.

Posted by on

  • benf949 Sep 29, 2008

    horrible grinding noise, cartridges stuck on the left

  • casey04 Nov 04, 2008

    I have the same problem. The carrier is stuck in the middle though. I changed both cartridges and the carrier stopped. It says clear carrier jam. I keep pressing clear. All it does is make a loud grinding noise and shows the error message again.

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Vice President:

    An expert whose answer gotĀ voted for 100 times.

    Sniper:

    An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.

  • Expert
  • 69 Answers

There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
clear the carrier jam - 564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Posted on Nov 07, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

When i turn my printer on, the ink cartridge carrier zooms back and forth really fast, slamming into each side. The printer shows a paper jam, but there is no paper in it. Also, when the cartridge...


OK, it sounds like a defective printer that needs to be reset.
Unplug the power to it and replug the power back in to see if it stops doing this.
---
Read over the following paper jam link from hp.com. It might help you get the paper jam indicator to not light up:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu00697&tmp_track_link=ot_faqs/top_issues/en_us/buu00697/loc:6&lc=en&dlc=en&cc=us&product=90764

Oct 28, 2010 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

Carrier jam


The carrier Jam message refers to your ink cartridge housing, belt and primer buckets. The problem is usually either paper stuck in the belt, or a sticky head primer. The print heads eventually get stuck to the rubber primer stoppers to the right or left of your printers hidden area.

Open the door to your printer the same as you would when replacing your Ink Cartridges. The printer ink carriage should immediately slide over to the middle. If it doesn't, you just found your problem. This also applies if the heads try to move to the center and fail. You will have to work them loose from the primer and slide the heads over to get to the primers. Clean those with windex or something non petroleum based. Alcohol will soften and weaken the primers rubber heads, so avoid using it.

The final cause will be a dry guide rod.
This is usually very shiny and chrome plated, and can be cleaned easily. Use alcohol on the rod, then lubricate with Vaseline, applying a very thin even layer.

In rare cases your belt could be broken, but this is very unlikely.
If it is, you won't need help finding it. The end will be dangling and obvious when you open the top.

Apr 08, 2010 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

1 Answer

OFFICE JET 7410 PRINTER


Check the cartiridge if it is sitting nicely on its place. it seems you dint place the cartirdge properly

Apr 02, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Carrier jam on printer


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Oct 28, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Carrier Jam


THis solution I copied from another post. It worked for me as well
First you need to open the printer. Unplug from power. Then lift the scanning device, you can partially remove it when pushing the "hooks" close to where the lid is connected (careful with the cable connections). Then remove three screws in the cover of the bottom part and with some fiddling around you can remove the cover. Again be careful with the cable connections. Of course don't do it if you are worried about warranty or breaking the printer.
The plastic strip has slits at each side to attach to the inside back of printer, on the left side is a down ward facing arrow, the plastic strip feeds through the back middle of the cartridge carrier and then the slits are to be inserted to the metal tab like pieces on the back sides inside the printer on the right side (facing printer) it will look like a small rectangular hole with a longer metal tab like piece sticking out & on the left is a smaller squared like hole with a flat smaller metal like tab which will line up if the plastic strip is feed through the back of the cartridge carrier properly. This should allow the cartridge carrier to glide properly & work as it should, with no more banging.
Success

Jul 16, 2008 | Lexmark P4350 All-In-One InkJet Printer

1 Answer

Dell 924 Carrier jam


Try and manually move the carrier. If it is stuck, dont forcefully move the carrier.

Jul 13, 2008 | Dell 922 All-In-One InkJet Printer

1 Answer

Dell 942 carrier jam


This morning I replaced the cartridges in the Dell 942 printer, they jammed to the left which made a loud grinding noise and the cartridge jam error came on.

I solved the problem by turning the printer on with the top up which moved the cartridges to the right a little so I could reach back, push one down a little manually which freed them to move over to the middle.

Feb 28, 2008 | Dell 942 All-In-One InkJet Printer

2 Answers

Ink cartridge carrier jam


Once it jams on the left turn off the machine. usually my lights are all red at that point, one is blinking the other two are solid red. open the cover. shine a flashlight in there, you will see a clear or light grey plastic ribbon that runs from the left to the right. it is the top most thing. Very carefully, clean it with a paper towel and a little water. or a kleenex. it should be almost clear.
after done, move the cartridge head to the right without turning on the printer. once again, clean the clear plastic ribbon where the cartridge head was located. finally turn on the printer, when it stops initializing, click the paper feed button, if you were successful, you won't see it jam into the left side.
if not, try repeating again. I think the optical head could also have some junk on it, and will deposit it back on the clear grey plastic strip.

the clear strip passes through the cartridge head. I'm told it is called an encoder strip and the optical head reads the strip to know it's position.

when that strip is dirty or covered with some ink spots, the print/cartridge head, can't read it and slams into the side the the printer.

this happened to my c80 at least 3 times now in seven years.

Feb 09, 2008 | Apple Epson Stylus C80 InkJet Printer

7 Answers

Carrier jam on dell 924 printer??


I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.

Hope this helps

Dec 13, 2007 | Dell 924 All-in-One InkJet Printer

Not finding what you are looking for?
Dell 942 All-In-One InkJet Printer Logo

363 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

The Knight
The Knight

Level 3 Expert

72670 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

seerads

Level 2 Expert

77 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...